Customer Service Officer (3 Positions Available)

City of Darwin; Darwin; On-site; AUD 66,000 - 89,000; Full time

Benefits offered by this job

6 weeks annual leave

15 days personal leave

Job summary

City of Darwin is seeking three Customer Service Officers to join our vibrant local government team. This interactive role involves handling customer enquiries face-to-face and over the phone, processing payments, and triaging service requests.

You will work in a high-volume environment with a focus on courteous, accurate service and community outcomes. Requirements include a Certificate III in Local Government or equivalent, plus two years in customer service; salary is $77,294.05 per year plus

Qualifications

• Two (2) years minimum experience in a customer service environment.
• Certificate III in Local Government / Business Administration / Customer Engagement or equivalent qualification.
• National Police Records Check and Driver's licence C Class may be required.

Responsibilities

• Attend to customers promptly, impartially and courteously.
• Inform customers on the range of services provided by the Council.
• Process payments, permits and complaints efficiently and accurately.
• Triaging incoming requests and supporting service request management.
• Triage and direct customer enquiries to appropriate services.

Skills

Customer service experience

Telephone & in-person service

Multitasking

Education

Certificate III in Local Government/Business Administration/Customer Engagement or equivalent

Job description

Customer Service Officer (3 Positions Available)

• Interactive customer role within a local government setting
• $77,294.05 per annum + superannuation
• 6 weeks of annual leave, 15 days personal leave

City of Darwin is growing its Customer Service team and currently has three positions available for enthusiastic, people-focused professionals. This is a dynamic, high-energy environment where no two days are the same, one moment you might be processing a payment, the next assisting a new resident to find the right service, and the next resolving an issue before it becomes a bigger one.

About the Opportunity

We are currently seeking self-motivated and experienced Customer Service Officers, with a passion for providing exceptional customer service both face to face and over the phone within a high-volume fast-paced and multi-functional environment. You'll be part of a great team, managing daily customer engagement through reception services, telephone and electronic enquiries, request triage, service request management, and customer transactions. You will play a key role in ensuring customer enquiries are accurately assessed, prioritised and directed, while delivering timely and professional support across a broad range of Council services.

Key Responsibilities:

• Attend to customers promptly, impartially and courteously, considering characteristics, needs and diversity.
• Inform customers on the range of services provided to the community by the Council as well as by other agencies and community organisations.
• Process payments, permits and complaints efficiently and accurately.
• Work professionally, cooperatively and respectfully with other team members to accomplish joint tasks and build positive working relationships.
• Triaging incoming requests and supporting service request management
• Treating every customer as an individual recognising their needs, characteristics and diversity.

To be considered for the role you must have:

• Certificate III in Local Government / Business Administration / Customer Engagement or equivalent qualification and/or experience.
• Minimum of two (2) years' experience in a customer service environment
• National Police Records Check
• Drivers licence C Class
• Generous leave - pro rata 6 weeks annual leave and 15 days personal leave, so you can properly switch off.
• Real variety - reception, phones, payments, permits, complaints never a dull moment.
• A supportive team - you'll be backed by colleagues who genuinely have your back.
• Purpose - every interaction you have makes a real difference to your local community.

For further information regarding this role, please read full position description or contact Amanda Maansson on 08 8980 0*** during business hours.

Applications close at 5pm on Friday 11 September 2026.

Only shortlisted applicants will be contacted after the closing date.

The City of Darwin is an equal opportunity employer. All qualified applicants will receive equal consideration for employment. We encourage people of Aboriginal and Torres Strait Islander background to apply.

As part of Council's recruitment process, applicants may be required to undergo pre-employment assessments, such as a Medical Assessment, National Police Check and Psychometric Assessment.