Customer Services Officer

Northern Land Council; Darwin; On-site; AUD 60,000 - 74,000; Full time

Benefits offered by this job

15% Superannuation

Salary Sacrificing Benefits

District Allowance

5 weeks annual leave

Annual airfare after 12 months

Job summary

The Northern Land Council in Darwin is seeking a Customer Service Officer to provide front desk administration and general support at the Head Office Reception.

You will welcome visitors, manage telephone and in-person enquiries, and handle correspondence and deliveries while liaising with constituents, contractors and visitors. The role emphasizes strong service standards, cultural awareness and teamwork.

Qualifications

• Experience in front desk or administration is essential.
• Attention to detail and accuracy in documentation.
• Punctuality and reliable attendance are required.
• Effective cross-cultural communication with diverse stakeholders.

Responsibilities

• WELCOME visitors and manage front desk reception operations.
• HANDLE telephone and in-person enquiries with professionalism.
• PROCESS incoming/outgoing correspondence and deliveries.
• LIASE with constituents, contractors and visitors regarding administrative needs.
• UPHOLD NLC policies and support broader team tasks.

Skills

Front desk experience

Customer service

Cross-cultural communication

Punctuality

Stakeholder engagement

Interpersonal skills

Education

Front desk/Administration training

Tools

Microsoft Word

Microsoft Outlook

Job description

Do you have a strong commitment to providing exceptional customer service?

The Northern Land Council is seeking a motivated Customer Service Officer to undertake the provision of front desk administration services and general support for the NLC Darwin Head Office Reception Area.

About the Role:

As the Customer Service Officer, you will play an important role in facilitating front desk reception operations and providing administrative support working under the direction of the Manager Education and Employment Pathways.

You’ll be responsible for welcoming visitors, managing telephone and in-person enquiries, and handling both incoming and outgoing correspondence and deliveries to ensure efficient administrative processes. In addition to reception duties, this role involves liaising professionally with a wide range of stakeholders such as NLC constituents, contractors, and visitors. The successful candidate will uphold NLC policies and procedures, maintain high standards of service, and carry out any additional tasks aligned with their role and skill set to support the broader team.

What You Will Bring:

You will have a strong sense of professionalism, consistently showing up with reliability, punctuality, and a solid work ethic. Your approachable nature and strong interpersonal skills will allow you to work confidently with a wide range of stakeholders, balancing professionalism with a collaborative and positive attitude. Whether you're managing tasks or contributing to larger projects, you bring focus, energy, and a solutions-oriented mindset at the NLC.

In addition, you will have:

• Practical experience in a front desk, administration, office environment or an equivalent combination of training/education and experience.
• Good attention to detail and a demonstrated ability to work with a range of computer software products, in particular Microsoft Word and Outlook.
• Punctuality and have excellent attendance to work commitments.
• Have high level cross-cultural, interpersonal and verbal communication skills with an ability to effectively liaise, engage and coordinate across an organisation.

For a full copy of the Position Description refer to the link provided below.

What’s in it for you?

As a Customer Service Officer, you’ll become part of a supportive team that values collaboration, integrity, and positive community impact. This position is a pathway to further careers within the NLC and there are Learning and Development opportunities available to the successful candidates.

We offer:

• A base salary of$66,995 per annum plus 15% superannuation paid on Base and District Allowance
• Salary sacrificing up to $15,900 + Meal Entertainment and Holiday Accommodation benefit up to $2,650 per year.
• Other benefits under our Enterprise Agreement include:
  
  • District allowance of up to $4,884 (DA2) per annum for individuals with dependents and $2,678 (DA1) without dependents.
  • Generous leave provisions 5 weeks annual leave, 18 days personal leave;
  • Paid Christmas close down;
  • Upon completion of 12 months of service an Annual airfare with a net (in hand) value of $3,177

Please note this position is designated under Special Measures, with priority consideration for Aboriginal and Torres Strait Islander applicants under section 57 of the Anti-Discrimination Act 1996 (NT).

If you have any further queries please contact: Anita Carver on 0407 693 609.

Applications Close: Monday, 21 September 2026.

About the NLC:

The Northern Land Council (NLC) is an independent statutory authority of the Commonwealth. The NLC is established under the Aboriginal Land Rights Act (NT) 1976 and its purpose is to serve its constituents who are Traditional Owners (TOs) and other Aboriginal people living in their region. Cultural knowledge and lived experience are central to the work that we do here at NLC. We are committed to enhancing Aboriginal peoples social, political and economic participation by supporting their aspirations and amplifying their voices on a range of issues impacting on their lands, seas, culture and communities.