Frontline Local Government Customer Officer

City of Darwin; Darwin; On-site; AUD 66,000 - 89,000; Full time

Benefits offered by this job

6 weeks annual leave

15 days personal leave

Job summary

City of Darwin is seeking three Customer Service Officers to join our vibrant local government team. This interactive role involves handling customer enquiries face-to-face and over the phone, processing payments, and triaging service requests.

You will work in a high-volume environment with a focus on courteous, accurate service and community outcomes. Requirements include a Certificate III in Local Government or equivalent, plus two years in customer service; salary is $77,294.05 per year plus

Qualifications

• Two (2) years minimum experience in a customer service environment.
• Certificate III in Local Government / Business Administration / Customer Engagement or equivalent qualification.
• National Police Records Check and Driver's licence C Class may be required.

Responsibilities

• Attend to customers promptly, impartially and courteously.
• Inform customers on the range of services provided by the Council.
• Process payments, permits and complaints efficiently and accurately.
• Triaging incoming requests and supporting service request management.
• Triage and direct customer enquiries to appropriate services.

Skills

Customer service experience

Telephone & in-person service

Multitasking

Education

Certificate III in Local Government/Business Administration/Customer Engagement or equivalent

Job description

City of Darwin is seeking three Customer Service Officers to join our vibrant local government team. This interactive role involves handling customer enquiries face-to-face and over the phone, processing payments, and triaging service requests.

You will work in a high-volume environment with a focus on courteous, accurate service and community outcomes. Requirements include a Certificate III in Local Government or equivalent, plus two years in customer service; salary is $77,294.05 per year plus