Casual Transit CX Specialist — Help Customers

Transit-Systems-Nsw; Canterbury-Bankstown; On-site; AUD 41,000 - 55,000; Part time

Job summary

Transit Systems NSW is seeking a Casual Customer Experience Officer to support customers across our transport operations. The role focuses on managing inquiries, feedback, complaints and service-related issues with a customer-centric approach.

You will work closely with the Customer Experience and Operations teams to ensure professional, timely responses and accurate information across channels. Availability 2–3 days per week during business hours is required, with occasional travel to Bankstown

Qualifications

• Experience in transport industry or customer service in fast-paced operations.
• Strong verbal and written communication skills.
• Experience managing customer feedback, complaints, enquiries or service-related issues.
• Case management experience using Salesforce to record and follow up cases.

Responsibilities

• Respond to inbound customer enquiries via telephone, email and other channels.
• Manage and investigate customer feedback including complaints and compliments.
• Provide accurate information regarding services, routes and disruptions.
• Record interactions and outcomes in internal systems.
• Follow up feedback to ensure timely resolution and closure.
• Identify recurring issues and escalate to operations or CX leaders.
• Assist with communications regarding service changes and disruptions.
• Collaborate with operations, depot teams and stakeholders to resolve matters.

Skills

Customer service

Verbal communication

Written communication

Case management

Salesforce

Feedback management

Tools

Salesforce

Customer Feedback Management System

Job description

Transit Systems NSW is seeking a Casual Customer Experience Officer to support customers across our transport operations. The role focuses on managing inquiries, feedback, complaints and service-related issues with a customer-centric approach.

You will work closely with the Customer Experience and Operations teams to ensure professional, timely responses and accurate information across channels. Availability 2–3 days per week during business hours is required, with occasional travel to Bankstown