Real-Time Production Application Support Engineer

Nasdaq, Inc.; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

Nasdaq, Inc. in Sydney, Australia, is seeking an Application Support Engineer to join the Systems Operations team.

You’ll provide hands-on operational support for Nasdaq applications and data-processing services in Linux/Unix environments, monitoring production systems, investigating alerts, and handling incidents. This production-focused role collaborates with Development, Infrastructure, Client Services, exchanges, data vendors, and network providers.

Qualifications

• Degree or diploma in CS, IS, or related field, or equivalent experience.
• 3+ years in application support or production operations.
• Strong Linux/Unix troubleshooting and scripting basics.
• Experience with monitoring, incident management, and change controls.

Responsibilities

• Operate and support production applications and data-processing services.
• Real-time monitoring of health, data flows, and availability.
• Investigate alerts, restore services, and escalate as needed.
• Own tickets through resolution with clear documentation.
• Collaborate with global teams across Dev, Infra, Client Services.

Skills

Linux/Unix

Analytical thinking

Troubleshooting

Communication skills

Incident management

Collaborative

On-call readiness

Education

Bachelor's degree in Computer Science / Information Systems or related

Tools

Git/Bitbucket

Zabbix

Datadog

Splunk

Jira

AWS knowledge

Job description

Nasdaq, Inc. in Sydney, Australia, is seeking an Application Support Engineer to join the Systems Operations team.

You’ll provide hands-on operational support for Nasdaq applications and data-processing services in Linux/Unix environments, monitoring production systems, investigating alerts, and handling incidents. This production-focused role collaborates with Development, Infrastructure, Client Services, exchanges, data vendors, and network providers.