Real-Time Bus Operations Controller

Transit Systems NSW; Canterbury-Bankstown; On-site; AUD 90,000 - 120,000; Full time

Job summary

Transit Systems NSW is seeking an Operations Control Centre Coordinator to monitor real-time bus services, coordinate recovery actions and provide clear instructions to operators. You’ll work with depot teams and transport partners to keep Sydney’s bus network running safely and reliably, especially during disruptions and incidents.

You will stay calm under pressure, prioritise actions based on safety and customer impact, and use technology to support timely decision-making.

Qualifications

• No bus industry experience required; transferable skills welcomed.
• Experience coordinating across teams and with emergency services.
• A valid NSW driver’s licence is preferred but optional.

Responsibilities

• Monitor real-time bus services, identify delays and disruptions, and assess safety impact.
• Coordinate service adjustments and recovery activities to minimise disruption.
• Provide calm, clear instructions to Bus Operators via radio, phone and digital systems.
• Respond to incidents and emergencies and support frontline staff.
• Liaise with depot teams, On-Road Coordinators and transport partners as needed.
• Maintain accurate logs and service performance information for review.

Skills

Real-time monitoring

Incident response

Clear instructions

Prioritization under pressure

Team coordination

Technology use

Education

Management or related field (helpful)

Tools

PTIPS

Opal

Fares and ticketing

Job description

Transit Systems NSW is seeking an Operations Control Centre Coordinator to monitor real-time bus services, coordinate recovery actions and provide clear instructions to operators. You’ll work with depot teams and transport partners to keep Sydney’s bus network running safely and reliably, especially during disruptions and incidents.

You will stay calm under pressure, prioritise actions based on safety and customer impact, and use technology to support timely decision-making.