REAL Senior Case Manager

Randstad; Darwin; On-site; AUD 75,000 - 105,000; Full time

Benefits offered by this job

Salary packaging

5 weeks annual leave

Leave loading 17.5%

Travel to remote communities

Job summary

Randstad and ALPA are seeking a Senior Case Manager to lead and support Junior Case Managers and Cultural Mentors. You will work across pre-release, on-release, and post-release stages to help participants reconnect with community, culture, and services, empowering sustainable employment and education pathways.

You will lead with empathy, collaborate with Elders and families, and mentor a team to foster a supportive, community-led environment in the REAL Program.

Qualifications

• Degree or diploma in Social Work, Community Services, Justice, or related field.
• Experience in justice, community, or employment services.
• Strong advocacy, communication, and interpersonal skills.

Responsibilities

• Deliver holistic, strengths-based case management with tailored action plans.
• Coordinate referrals to health, housing, legal, education and employment services.
• Collaborate with Elders, cultural groups, and families to support reconnection.
• Build trust with participants, facility staff, and community organisations.
• Lead and mentor junior case managers and cultural mentors.

Skills

Cultural Competency

Team Leadership

Mentoring

Advocacy

Communication

Education

Degree or diploma in Social Work, Community Services, Justice, or related field

Tools

Digital case management systems

Job description

• $15900/yr Salary Packaging + 5 weeks Annual Leave + 17.5% Leave Loading
• Located at ALPA's Darwin Support Office & Some travel to remote Communities required

Randstad is proud to partner with the Arnhem Land Progress Aboriginal Corporation (ALPA), one of Australia's largest Aboriginal-owned benevolent corporations.

We are seeking a solid, reliable, and Culturally competent Senior Case Manager to lead and support Junior Case Managers and Cultural Mentors while standing firm alongside Participants as they navigate reintegration, overcome challenges, and take ownership of their path back into the community.

About ALPA & The REAL Program

The Arnhem Land Progress Aboriginal Corporation (ALPA) is a proud First Nations organisation committed to driving economic development, health, and independence for First Nations people.

Our Reconnection, Employment and Learning (REAL) Program delivers direct, on-the-ground support to Aboriginal people who are in custody or transitioning from incarceration back into community. We focus on practical execution, long-term stability, and strong Cultural standing to ensure participants return home with confidence and dignity.

The Opportunity

Are you a compassionate, strengths-based leader looking to make a lasting impact?

As a Senior Case Manager, you will play a pivotal role supporting participants through pre-release, on-release, and post-release stages. You will help participants reconnect with community, culture, and essential services, empowering them to build sustainable pathways toward employment, education, and long-term independence.

In this role, you will lead with empathy, collaborate closely with Elders and families, and mentor junior case workers and cultural mentors to foster a supportive, community-led environment.

Key Responsibilities

• Holistic Case Management: Deliver high-quality, strengths-based support and maintain tailored Individual Action Plans (IAPs) for each participant.
• Service Navigation: Coordinate referrals to health, housing, legal, education, and employment services while supporting participants with parole compliance.
• Cultural Connection: Collaborate with Elders, cultural groups, and families to support participant reconnection.
• Relationship Building: Foster trusting relationships with participants, correctional facility staff, and community organisations.
• Team Leadership & Mentorship: Lead and support junior case managers and cultural mentors while contributing to a positive, collaborative team culture.

What You Bring to the Role

• Cultural Competency: Deep understanding of First Nations cultures, community dynamics, and the systemic barriers faced by participants.
• Industry Experience: Proven background in case management or mentoring within justice, community, or employment services.
• Relevant Qualifications: Degree or diploma in Social Work, Community Services, Justice, or a related field.
• Navigational Expertise: Strong understanding of justice system processes, post-release support services, and working effectively in correctional settings.
• Core Skills: Outstanding advocacy, communication, and interpersonal skills, along with proficiency in digital case management systems.

Why Join Us?

• Purpose-Driven Work: Directly empower First Nations individuals and make a tangible difference in the community.
• Growth & Mentorship: Opportunity to mentor team members and lead community-focused initiatives.
• Culture: Work within an organisation guided by strong First Nations values and community leadership.