Case Manager

Iaawg; Willoughby City Council; On-site; AUD 94,000 - 109,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Free external counselling

Chaplaincy support

Volunteering opportunities

Additional annual leave purchase

Job summary

Mission Australia is seeking a dedicated professional to provide psychosocial support services in Artarmon. You will deliver trauma-informed, recovery-focused case management to individuals with complex mental health and psychosocial needs, coordinating services to help clients achieve recovery and community connection.

The role requires a degree in Social Work, Psychology, or related field, with experience handling diverse caseloads and strong administrative skills, including data management

Qualifications

• Degree in Social Work, Psychology, Community Services, Mental Health or related discipline.
• Experience managing a caseload with complex mental health or homelessness needs.
• Knowledge of recovery-oriented, trauma-informed approaches.
• Strong communication and professional boundary setting skills.
• Experience with case notes, reporting and data management systems like Excel.

Responsibilities

• Deliver person-centred, trauma-informed case management to individuals with complex challenges and recovery goals.
• Respond to referrals, complete intake assessments, determine eligibility, and develop SMART recovery plans.
• Help participants access psychologists, GPs, housing, Centrelink and other supports.
• Build relationships with participants, carers, external providers, and stakeholders to coordinate outcomes.
• Monitor progress through wellbeing reviews and case plan updates; ensure engagement.
• Maintain accurate case notes, referrals, and documentation per quality standards.

Skills

Case management

Trauma-informed

Recovery-oriented

Communication skills

Data management

Education

Degree in Social Work, Psychology, Community Services or Mental Health

Job description

Permanent Full-Time Contract Location: Artarmon NSW 2064 Salary: $94,472 + super + NFP salary packaging benefits

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

Make a meaningful difference in the lives of people experiencing severe and persistent mental health challenges through Mission Australia's Psychosocial Support Service in Artarmon. Working within a recovery focused framework, you will provide person centred, trauma informed case management that supports participants to achieve their goals, strengthen independence, and access the services they need to improve their wellbeing. This is an on-site position where you will manage a diverse caseload, coordinate supports across health and community services and help participants build sustainable pathways towards recovery and community connection. This rewarding role combines hands on participant support with care coordination, advocacy, and stakeholder engagement. You will conduct assessments, develop goal focused support plans, connect participants with appropriate services, and monitor progress, ensuring individuals remain engaged and supported throughout their recovery journey.

Your Key Responsibilities

• Deliver person centred, trauma informed case management to individuals experiencing complex mental health and psychosocial challenges, supporting them to achieve recovery focused goals.
• Respond to referrals, complete intake assessments, determine eligibility for support, and develop tailored recovery and case management plans using SMART goals.
• Support participants to access and engage with psychologists, GPs, alcohol and other drug services, housing providers, Centrelink, and other community based supports.
• Build and maintain positive relationships with participants, carers, families, external service providers, and community stakeholders to achieve coordinated outcomes.
• Monitor participant progress through regular wellbeing reviews, case plan reviews, and ongoing engagement strategies that encourage motivation and sustained participation.
• Maintain accurate case notes, referral documentation, reports, data entry, and client records in line with organisational requirements, quality standards, and compliance frameworks.
• Contribute to service improvement initiatives, participate in internal and external network meetings, share knowledge of local services, and support collaborative team outcomes.

Requirements for Success

• Degree in Social Work, Psychology, Community Services, Mental Health, or a related discipline, or equivalent experience within the community services sector.
• Demonstrated experience managing a caseload of clients with complex mental health, psychosocial, homelessness, or alcohol and other drug support needs.
• Strong understanding of recovery oriented, strengths based, and trauma informed approaches, with the ability to support people experiencing significant personal challenges.
• Excellent communication and relationship building skills, with the ability to establish trust, set clear expectations, and maintain professional boundaries with participants and stakeholders.
• Well developed administration and technology skills, including experience with case notes, reporting, data management systems, and Microsoft Excel.
• Proven ability to work independently, exercise sound judgement, prioritise competing demands, and make informed decisions in a fast paced environment.
• Mental Health First Aid, suicide intervention training, trauma informed care training, or similar professional development will be highly regarded, along with a genuine commitment to participant wellbeing and recovery.
• First Aid & CPR Certificate.
• Full driver licence with no restrictions.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture

We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.

So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

We are committed to creating a diverse and inclusive working environment.

If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.

For culturally safe support or assistance with your application, please contact us at [e-mail]

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.