Customer Vehicle Representative

Thrifty; Queensland; Sur place; AUD 34 000 - 44 000; Temps partiel

Avantages offerts par ce poste

Competitive hourly rate

Casual loading

Parental leave

Training and career development

Global brand opportunities AU/NZ

Wellbeing support

Résumé du poste

Europcar Mobility Group in Townsville is seeking a motivated Vehicle Service Agent to join our team on a casual basis. You will deliver high-quality customer service while handling vehicle checks and preparation between rentals.

The role requires a valid Australian driver's licence, the ability to work in a rotating shift including weekends and public holidays, and the flexibility to work independently or with a team. We offer training and ongoing development, plus a range of employee benefits.

Qualifications

• Customer service experience preferred
• Ability to work in a fast-paced environment
• Valid Australian driver’s license

Responsabilités

• Ensure high standard of customer satisfaction at all times
• Check vehicles for road-worthiness, fluid levels, tyres and general wear
• Inspect windscreens for chips and panel damage
• Refuel company vehicles as required and drive vehicles between locations

Connaissances

Teamwork

Customer service

Flexibility

Driving license

Description du poste

Are you a passionate individual with excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!

Vehicle Service Agent

We are currently seeking a motivated and customer-oriented Vehicle Service Agent to join our Townsville team on a casual basis.

• Competitive hourly rate + casual loading
• Boost your income with our performance-based incentive program
• Six weeks’ employer-paid parental leave (in addition to government entitlements)
• Ongoing training and career development opportunities
• Global brand opportunities across AU/NZ and beyond
• Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
• Access same-day pay through our financial wellbeing partner
• Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)
• 24/7 wellbeing support via EAP and the Calm App

Key Responsibilities

• Ensuring that a high standard of customer satisfaction is achieved
• Checking the vehicles for road-worthiness and ensuring appropriate fluid levels and tyre pressure is consistently maintained
• Checking for any chips on the windscreens and checking for any panel damage or any other general wear and tear on the vehicle
• Refueling company vehicles as required
• Driving vehicles between locations

What You’ll Need

• The ability to work alone and as part of a team
• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
• Valid Australian driver's licence with a clean driving record
• Current and ongoing Australian work rights

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.

"We help to change the way you move" is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.

To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox‑Rent‑A‑Car®, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil®, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).

Equal Opportunity Statement

We are an equal opportunity employer and welcome applications from all backgrounds. We do not discriminate on the basis of age, race, gender, sexual orientation, disability or any other characteristic protected under the law.