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Touchstone; Wakefield Regional Council; On-site; AUD 58,000 - 71,000; Part time

Benefits offered by this job

28 days annual leave

8 bank holidays (pro‑rata)

Flexible working opportunities

HealthHero EAP & Virtual GP

Job summary

Touchstone is seeking a Crisis Support Practitioner (Nights) for Here For You Wakefield to provide urgent non-clinical support from 22:00 to 06:00, 28 hours per week in a 4 nights on/4 nights off pattern. The fixed-term role runs until 31 March 2028 with potential extension and requires experience in supporting people in emotional distress, including those at risk of self-harm.

The Wakefield service operates 7 days a week, 365 days a year.

Qualifications

• Experience supporting people experiencing emotional distress, including those at risk of suicide or self-harm.

Responsibilities

• Provide overnight crisis support and triage during night hours.
• Engage with diverse communities in a trauma-informed, culturally responsive manner.
• Collaborate with emergency services and other health and third-sector partners as needed.

Job description

Crisis Support Practitioner (Nights) x4 – Here For You Wakefield

SALARY: Touchstone Pay Structure (2024) points* 23-25 starting at £34,036.66 pa/pro rata.

*Any increase in pay point(s) will be reviewed on annual basis based on the financial position of Touchstone and will only be awarded on this basis. Your pay/pay point will not automatically increase.

HOURS: 28 hours per week averaged over a month, working 4 nights on, 4 nights off pattern, 10:00pm – 6:00am.

This role is fixed term up to 31 March 2028, with a possibility for extension.

The role will require working 10:00pm – 6:00am on a rolling 4 nights on, 4 nights off pattern (including weekends and bank holidays), plus working 2 admin hours flexibly throughout the week.

Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Touchstone understands that we can only deliver excellence to the people we serve if the people we recruit are happy, empowered, supported to reach their potential and trusted to lead.

As Here For You Wakefield expands towards a 24/7 crisis support model, this role represents an exciting opportunity to be part of a pioneering overnight service in Wakefield. You will play a vital role in ensuring people can access urgent non-clinical support during the night, when many services are unavailable. The service operates 7 days a week, 365 days a year alongside emergency services, primary care, statutory services and other third sector community services to provide the most appropriate support for individuals away from A&E and section 136 suites wherever possible.

We are looking for an enthusiastic, resilient and values-driven individuals with significant experience of supporting people experiencing emotional distress, including those at risk of suicide or self-harm, and a commitment to providing accessible and culturally responsive support to people from diverse communities, including Black and Minority Ethnic and LGBTQ+ communities when they need it the most. Every conversation has the potential to reduce harm, restore hope and create a positive turning point in someone’s journey.

Information Session: Wednesday 09 September 2026, from 12pm via Microsoft Teams.

CLOSING DATE: Sunday 20 September

Interviews will be held on: Tuesday 06 October & Wednesday 07 October 2026

• Working for a diverse and inclusive organisation e.g. 37% *BME staff, 28% *LGBTQ+ staff, 19% *staff with a disability. Staff and peer support networks (*as above and many more)
• 28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro-rata)
• Flexible working opportunities
• Access to HealthHero - Employee Assistance Scheme and Virtual GP service for staff
• Personal wellbeing and training budget.
• Health and wellbeing activities and fun staff team away days
• Inclusive maternity and parental policies and pay
• Additional day of leave as a celebration day or health and wellbeing
• Learning and personal development opportunities

Touchstone is an equal opportunities organisation, an equal rights employer and applications are welcome from all sections of the community, particularly, BME and LGB and Trans communities and/or people with disabilities who are under-represented within Touchstone. All applicants who disclose a disability and meet the essential criteria will be interviewed. Additional information can be obtained from our equal opportunities policy. Please note that we do not hold a sponsor licence and we do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role, if appointed, you will be required to provide relevant right to work documents at the point of an offer being made to you.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.