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Staffordshire County Council; City of Melbourne; Hybrid; AUD 51,000 - 53,000; Full time

Job summary

Staffordshire County Council is recruiting a Quality Intelligence Support Officer to join the Care Market Assurance and Improvement (CMAI) service. The role focuses on collecting and coordinating feedback and intelligence from providers, service users and partners to identify trends and risks and to support improvements in care quality.

The role is hybrid, with home and office-based work, within core hours 8:30am–5:00pm, Monday to Friday.

Qualifications

• Experience of using Excel and database systems with strong attention to detail.
• Experience of identifying and reporting risks.
• Ability to audit or analyse information from a variety of sources and identify trends and themes.
• Able to work with minimal supervision and manage own workload.
• Effective customer service and communication skills.

Responsibilities

• Focus on quality intelligence, coordinating feedback from care providers, people who use services and partner organisations.
• Identify themes, support investigations where needed, and share learning to drive improvements.
• Contribute to better care by monitoring progress and improving systems and ways of working.
• Analyse information to identify risks and direct concerns to the right team or agency.
• Act as a first point of contact for providers and partners, offering clear support.

Skills

Customer service

Excel

Databases

Attention to detail

Risk identification

Workload management

Job description

Quality Intelligence Support Officer

Company: Staffordshire County Council
Salary: £27,274 to £28,153 a year
Hours: Full-time
Location: Staffordshire Place 1, ST16 2DH
Job type: Permanent
Posting date: 1 Sept 2026
Closing date: 20 Sept 2026

The Care Market Assurance and Improvement (CMAI) service is responsible for quality assurance, provider improvement and market development. This involves undertaking a variety of duties to help provide assurance that services are safe and meet the assessed needs of clients. The team actively supports providers to develop improvement plans for underperforming services, workforce development, training and other events.

The Care Market Assurance and Improvement service takes a lead role in Provider Failure. It also manages and maintains information systems, tracking the quality of the adult care market The Quality Intelligence Support Officer role is part of the Council’s Quality Assurance Team. This team works with adult social care providers to help ensure people receive safe, effective, and high-quality care.

This is a hybrid working role including work from home and Council offices. The role works in the Council's core hours Monday to Friday 8.30am to 5pm.

Main Responsibilities

You will focus on the quality intelligence side of the team, where you will work with care providers, people who use services and partner organisations to gather and coordinate important feedback and intelligence.

Using this information, you'll help identify themes, support investigations where needed, share learning, and contribute to improvements that make a real difference to the quality of care people receive.

Quality assurance and improvement: Coordinate feedback processes, work with care providers to address concerns, monitor progress, and help improve systems and ways of working.

Intelligence and risk: Gather, maintain and analyse information from different sources to identify themes, risks and learning, support decisions, and direct concerns to the right team or agency.

Enquiries and safeguarding: Act as a first point of contact for providers, colleagues and partners, offering clear support and responding to urgent or serious concerns.

Engagement and partnership working: Listen to people who use services, families and carers, build positive relationships with providers and partners, and share advice, learning and good practice to support better care.

You’ll help ensure that people’s voices are heard, concerns are acted upon, and learning is used to improve the quality of care across Staffordshire.

The Ideal Candidate

We are seeking a customer service and solution focussed officer, with a passion for improving the care market.

For the purposes of shortlisting the minimum requirements for the role are:

• Effective customer service and communication skills.
• Experience of using Excel and databases, with significant attention
• to detail.
• Experience of identifying and reporting risks.
• Able to maintain high levels of accuracy with significant attention to detail.
• Ability to audit or analyse information from a variety of sources and identify trends and themes.
• Ability to work effectively with minimal supervision and able to manage own workload.

Don’t feel you meet all the requirements in the job description?

We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Peter Wood, Senior Quality Intelligence and Market Development Officer at:

[e-mail]

Interviews will be held during the week starting 28th September 2026.

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

Please note: The minimum essential criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to

Our rewards and benefits - Careers at Staffordshire

Our recruitment process: As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a

Disability Confident employer, a

Gold Award Armed Forces employer and our commitment to supporting

care leavers - we offer a guaranteed interview as long as yourapplication meets the minimum criteria for the post.

Proud member of the Disability Confident employer scheme

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