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Suffolk County Council; Ipswich City; On-site; AUD 49,000 - 59,000; Full time

Benefits offered by this job

Annual leave

LGPS

Benefits package

Pay progression

Training & development

Career opportunities

Staff networks

Flexible working

Job summary

Suffolk County Council is hiring for an office-based Business Support Coordinator within the Children’s and Young People Services, Integrated Front Door team. The role focuses on safeguarding data handling, multi-agency collaboration, and timely case updates.

You will manage sensitive information, coordinate with police, health and education partners, and ensure data integrity while supporting a high-paced multidisciplinary environment.

Qualifications

• Highly organised and efficient with strong administrative skills.
• Able to work calmly and effectively under pressure.
• Great communicator with excellent attention to detail.
• Confident in handling sensitive and confidential information.
• Experience of Microsoft Office systems.
• Passionate about supporting services that protect children and young people.

Responsibilities

• Manage and accurately record sensitive safeguarding information.
• Gather and collate intelligence from partner agencies (Police, Health, Education).
• Maintain high-quality, compliant data systems.
• Respond to enquiries promptly and ensure urgent concerns are escalated.
• Support clear communication across a busy multidisciplinary team.
• Arrange and support multi-agency meetings.
• Track actions and follow up on key tasks.
• Ensure processes align with safeguarding and data protection standards.
• Monitor deadlines and prioritise tasks effectively.
• Assist with real-time updates during high-priority cases.

Skills

Organised

Communication

Attention to detail

Confidential information handling

Microsoft Office

Calm under pressure

Job description

• Salary:£28,598 per annum (pro rata for part time)
• Hours: 37 per week, flexible working options available
• Contract: Permanent

At Suffolk County Council, collaboration is at the heart of what we do. As a Business Support Coordinator in the Children's and Young People Services (CYP) in the Integrated Front Door (IFD), you will work with colleagues, partners, and communities to build trust, share ideas, and deliver services that make a lasting impact.

Your role and responsibilities

• manage and accurately record sensitive safeguarding information
• gather and collate intelligence from partner agencies (Police, Health, Education)
• maintain high-quality, compliant data systems
• respond to enquiries promptly and ensure urgent concerns are escalated
• support clear communication across a busy multidisciplinary team
• arrange and support multi-agency meetings
• track actions and follow up on key tasks
• ensure processes align with safeguarding and data protection standards
• monitor deadlines and prioritise tasks effectively
• assist with real-time updates during high-priority cases.

You will need

• to be highly organised and efficient with strong administrative skills
• to work calmly and effectively under pressure
• to be a great communicator with excellent attention to detail
• to be confident in handling sensitive and confidential information
• experience of Microsoft office systems
• passionate about supporting services that protect children and young people.

The team

At Suffolk County Council, we aspire for every child to live their best life.

The Integrated Front Door is a fast-paced, multi-agency environment bringing together professionals from across the partnership, including social care, police, health and education, to ensure concerns are responded to quickly, consistently and effectively.

You will be part of a service that:

• supports early decision-making and earlier help
• works within a shared safeguarding framework and statutory duties
• promotes joined-up, high-quality responses for children and families
• plays a key role in Suffolk’s Families First approach.

This is an office-based role, five days per week. We believe that being together matters. Visible leadership supports better decision-making, stronger oversight, professional development and a culture where practitioners feel supported to do their best work.

Empowering Everyone

We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Rosie Hubert(she/her), for a casual conversation. You can reach them by emailing: [e-mail]

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).