Rates Support Officer

City of Palmerston; Palmerston; On-site; AUD 81,000 - 85,000; Full time

Benefits offered by this job

Six weeks annual leave

Christmas/New Year shutdown

Wellbeing Allowance

Training

Professional development

Study leave

Career progression

Discounted Gym SWELL

Job summary

City of Palmerston seeks a Rates Support Officer to administer rating functions and deliver excellent customer service. You will handle ratepayer enquiries, process transactions, assist debt collection and build strong relationships with stakeholders.

With a focus on accuracy and confidentiality, you will contribute to efficient service delivery and ensure rates processes comply with legislation and policies. Applicants should address selection criteria in their cover letter.

Qualifications

• Background in accounting/finance/business with at least 1 year of experience.
• Organised and detail-oriented with ability to handle competing priorities.
• Strong communication and problem-solving skills; comfortable with computer systems.

Responsibilities

• Handle ratepayer enquiries and provide accurate information.
• Process transactions and assist with debt collection.
• Build positive relationships with internal and external stakeholders.
• Support continuous improvement and compliance with policies.

Skills

Accounting

Finance

Business background

Customer service

Communication

Problem solving

Computer systems

Tools

Corporate management information systems

Job description

• Join the fastest-growing 'Family Friendly City' in the NT!
• Ongoing, Level 3 ($80,765.12 - $85,234.11) + Super
• Six weeks annual leave! Plus wide range of employee benefits!

About the Role

As a Rates Support Officer, you will contribute to the effective administration of Council’s rating functions, providing accurate financial and administrative assistance while delivering exceptional customer service. You will manage ratepayer enquiries, process transactions, assist with debt collection and build positive relationships with a range of internal and external stakeholders.

With a strong focus on accuracy, confidentiality and continuous improvement, you will contribute to efficient service delivery and ensure rates processes are managed in accordance with relevant legislation and Council policies.

About You

You have a background in accounting, finance, business or a related field, with at least one year of relevant experience. You are organised, detail-oriented and able to manage competing priorities while delivering quality customer service. You have strong communication and problem-solving skills, are confident using computer systems, particularly a variety of corporate management information systems and applications, and can build positive relationships with a range of stakeholders. You also bring a positive attitude, a willingness to learn and a commitment to improving processes and achieving good outcomes.

Applicants are required to provide a brief response in their cover letter addressing each selection criterion, using examples from their previous experience.

More information on the key duties and responsibilities for the role can be found in the position description linked below.

About City of Palmerston

City of Palmerston, established in the 1980s, is Northern Territory’s youngest and second-largest city. Known as a family-friendly hub, we pride ourselves on being a “Place for People” and delivering excellent services to our community.

Joining our team comes with benefits such as:

• Supportive team environment and culture
• Six weeks' annual leave and paid Christmas/New Year shutdown
• Wellbeing Allowance
• Training, professional development and study leave
• Career progression opportunities
• Discounted Gym membership (SWELL).

Relocating from interstate? You may be eligible for a relocation allowance to make your move smooth and stress-free.

Eligibility: Only applicants with the right to work in Australia can apply.

Applications Close: Wednesday, 18 November 2026

Contact: BJ Madalena – Rates & Debts Management Supervisor l 08 8935 9981

To view the full position description, please see below

City of Palmerston values and celebrates diversity and inclusion. We recognise a diverse workforce strengthens our organisation and helps us better reflect and serve our community. We encourage applications from Aboriginal and Torres Strait Islander peoples, people living with disability, members of the LGBTQIA+ community, people from culturally and linguistically diverse backgrounds, and people with diverse experiences and perspectives.