Team Leader Rates Operations

City of Canterbury-Bankstown; Sydney; Hybrid; AUD 108,000 - 132,000; Full time

Benefits offered by this job

Accrued Time Off

Blended Workplace Policy – work from2

Health and Wellbeing Programs

Job summary

CBCity in Sydney, NSW, is seeking a Team Leader – Rates Operations to lead the Rates Management Team and supervise Senior Rating Officers. The role supports the Coordinator Rates in legislative responsibilities, ensuring compliant, accurate, and efficient rating processes.

You will guide the Rates Management Team, prioritise customer experience, and contribute to long-term financial sustainability while promoting continuous improvement and cross-training.

Qualifications

• Experience in local government rating and revenue functions including rates modelling.
• Proven Rates leadership capability; supervising, developing and motivating a diverse team.
• Ability to interpret and apply Local Government Act 1993 and related legislation.
• Strong financial analysis, forecasting, and long-term planning capabilities.
• Excellent interpersonal and customer service skills.

Responsibilities

• Lead, mentor and develop Senior Rating Officers to foster a high-performing team.
• Support with rates modelling, annual levy processes and end-of-year rollovers.
• Oversee production of Rates & Charges Notices, Instalment and Reminders.
• Review and improve policies reflecting industry best practices.
• Collaborate with agencies to fulfil rating obligations and requirements.
• Ensure compliance with Local Government Act and council policies.
• Promote cross-training and continuous improvement within the team.
• Undertake other duties as directed by the Coordinator Rates.

Skills

Rates leadership

Financial analysis

Forecasting

Interpersonal skills

Customer service

INFOR Pathway

SharePoint

Driver Licence

Tools

INFOR Pathway

SharePoint

Job description

Here at CBCity

The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.

The role

An exciting opportunity has arisen for a Team Leader – Rates Operations to join CBCity’s Rates Management Team. In this key leadership role, you will oversee the Senior Rating Officers and manage their day-to-day operational requirements. You’ll also play an integral part in supporting the Coordinator Rates with legislative responsibilities, ensuring processes are compliant, accurate, and efficiently delivered.

Working closely with the Team Leader Rates Processing, you will help guide the broader Rates Management Team to deliver high quality rating services that prioritise customer experience, uphold statutory obligations, and contribute to Council’s long term financial sustainability.

Duties will include but not be limited to:

• Leading, mentoring, and developing the Senior Rating Officers to foster a high-performing, customer-focused team culture.
• Assisting with rates modelling, setting ad-valorem rate, end of year rollover processes and levying of new year rates and
  charges.
• Managing the production of Rates & Charges Notice, including Instalment, Reminder and Supplementary Notices.
• Identifying, developing, communicating, implementing and reviewing policies and procedures that reflect industry best practices that support the Rates Management Team and the organisation.
• Evaluating systems and processes identifying opportunities for continuous improvement.
• Collaborating with government agencies and industry peers to fulfil Council’s rating obligations and requirements.
• Monitoring changes to regulatory and statutory rating requirements and advising the Coordinator Rates on the implications for the organisation.
• Ensuring compliance with the Local Government Act 1993, associated regulations, and Council policies relating to rates and charges.
• Building strong, collaborative working relationships based on credibility, trust and open communication.
• Promoting cross-training, knowledge sharing and continuous improvement within the team.
• Undertaking other relevant duties as directed by the Coordinator Rates.

*For a full list of duties, click HERE to review the position description.

You will have

• Experience in local government rating and revenue functions and a demonstrated commitment to professional growth, including developing expertise in rates modelling, annual levy processes, and rates administration.
• Proven Rates leadership capability, including supervising, developing and motivating a diverse, multi-faceted Rates team.
• Demonstrated knowledge and practical experience in local government rating and revenue functions, including application of the Local Government Act 1993.
• The ability to interpret and apply relevant legislation, policies, and procedures.
• Demonstrated capacity to provide strategic support through financial analysis, forecasting, and contribution to long-term financial planning.
• Strong analytical, problem-solving and decision-making skills with meticulous attention to detail.
• High-level interpersonal, negotiation and conflict resolution skills coupled with a commitment to delivering quality customer service.
• Experience with INFOR Pathway and SharePoint systems (desirable).
• A current Class C NSW Driver Licence.

The salary range for this opportunity starts at $119,961 (Grade H, Step 1) + 12% super. Salary may be negotiable dependent on skills and experience.

What’s on offer

• An attractive remuneration package.
• Embrace a work-life balance with our Accrued Time Off program.
• The opportunity to participate in Council’s Blended Workplace Policy, enabling you to work from home for up to 2 days a
  week.
• Permanent full-time position in a high-performing, cross-skilled team.
• Contribute to making a positive impact on our community.
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to CBCity’s Health and Wellbeing Programs.

For more information, please contact Andrea Dolan (Coordinator Rates) on [e-mail]

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve.

We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at [e-mail]

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.