Rates & Receivables Specialist — Flexible Hours

City of Stirling; City Of Stirling; Sur place; AUD 83 000 - 102 000; Plein temps

Avantages offerts par ce poste

Free parking

Flexible hours

Wellness perks

Résumé du poste

The City of Stirling, WA, is seeking a Rates & Receivables Officer to support the Finance Services team in maintaining accurate rates records, processing accounts, and delivering exceptional service to residents and businesses.

You will handle rates, receivables, property administration and debt recovery, while working collaboratively to ensure efficient financial processes and continuous improvement across council systems.

Qualifications

• Experience in a computerised work environment.
• Experience using Technology One.
• Understanding debt recovery processes and legal recovery.
• Customer-first approach in sensitive environments.
• Strong problem solving and data extraction abilities.
• Excellent written, verbal and interpersonal communication skills.
• Professionalism, discretion and integrity.

Responsabilités

• Manage rates, receivables and property administration including valuations and ownership changes.
• Raise accounts and process payments, refunds, credits, and direct debits.
• Manage debtor accounts, debt recovery and legal recovery through Magistrates Court.
• Administer waste management services and related billing.
• Manage underground power accounts, notices and annual charges.
• Ensure high data entry accuracy and data integrity with external portals.
• Collaborate with team, provide back-up support, and drive process improvements.
• Deliver responsive customer service and resolve high volumes of enquiries within timeframes.

Connaissances

Attention to detail

Data extraction

Customer service

Problem solving

Communication skills

Teamwork

Discretion & integrity

Ability to handle competing demands

Formation

Outils

Technology One

MS Excel

MS Office

Description du poste

The City of Stirling, WA, is seeking a Rates & Receivables Officer to support the Finance Services team in maintaining accurate rates records, processing accounts, and delivering exceptional service to residents and businesses.

You will handle rates, receivables, property administration and debt recovery, while working collaboratively to ensure efficient financial processes and continuous improvement across council systems.