Business Support Officer

City of Sydney; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Professional development

Parental leave

Employee assistance program

Inclusive culture

Job summary

City of Sydney is seeking a motivated Business Support Officer to join the Accounts Receivable and Rates team. You will maintain accurate financial records, process invoices, monitor debts and support rates administration to help manage the city’s finances.

This role offers a rostered day off option in a 19-day month, a health and wellbeing focused culture, and strong professional development opportunities within a supportive, inclusive workplace.

Qualifications

• Experience in accounts receivable and rates administration.
• Ability to maintain accurate financial records and process invoices.
• Experience with debt collection is advantageous.
• Strong verbal and written communication with stakeholders.
• Proven ability to work independently and in a team.

Responsibilities

• Deliver high volume of work with accuracy.
• Resolve enquiries and issues in a timely manner.
• Work independently and collaboratively across teams.
• Communicate clearly with a range of stakeholders.
• Confidently use financial systems, databases, spreadsheets and Microsoft Office.
• Experience in debt collection would be an advantage.
• Experience in local government rates administration and accounts receivable would be highly regarded.

Skills

Attention to detail

High-volume work

Debt collection

Communication skills

Team collaboration

Tools

Microsoft Office

Financial systems

Job description

Caring for our city, creating a future for all

Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city:Sustainable Sydney 2030 – 2050 Continuing the Vision.

Be part of a purpose‑led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions.

About the role

We are seeking a motivated, organised and customer focused Business Support Officer to join our Accounts Receivable and Rates team.

In this role, you will contribute to the effective delivery of accounts receivable and rates administration services by maintaining accurate financial records, processing invoices, monitoring and following up outstanding debts, sourcing and maintaining contact details, and supporting the administration of Council rates.

• A proven ability to deliver high volume of work, with a strong focus on accuracy and attention to detail


• Demonstrated reasoning and problem solving skills in the resolution of enquiries and work related issues


• The ability to work independently and collaboratively as part of a team, building effective working relationships within and across teams


• Strong verbal and written communication skills, with the ability to communicate clearly and professionally with a range of stakeholders


• Confidence using financial systems, databases, spreadsheets and Microsoft Office applications


• Previous experience in debt collection would be an advantage


• Experience in local government rates administration and accounts receivable, which would be highly regarded

Download position description.

This role has the option of a rostered day off each month, known as a 19-day month.

The recommended applicant must complete a pre-employment health declaration and criminal history check.

Applications must be submitted online by11:59 pm, Wednesday 11 November 2026.

For more information, contact Inna Skougarevskaya Accounts Receivable Manager on 02 9246 7***.

What we can offer you

You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all.

Flexible working

• 3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance


• Collaborative approach to flexible working


• City centre head office, with many public transport options.

Professional development

• Leadership and management development program


• Further education program providing reimbursement of course fees, and study and exam leave


• Opportunity to attend external courses and conferences


• Long service and employee recognition awards


• Employee assistance program offering free, confidential counselling

Supporting families

• We provide 26 weeks of paid parental leave for all new parents, supporting diverse and inclusive families


• Paid and unpaid adoption and long-term fostering leave


• Paid superannuation for up to 52 weeks of parental leave


• Part-time and job-sharing options available


• Supportive return-to-work environment

Inclusive culture

• Recognised as an Inclusive Employer by the Diversity Council of Australia


• Active employee networks including City Women, City Pride, DiverseCity, Inclusive City, Young Professionals and Aboriginal and Torres Strait Islander network


• Recognised family inclusive workplace


• Veteran employment supporter

Find out why a career at the City of Sydney might be right for you.

We welcome candidates from all backgrounds in a workplace as diverse as our communities. We're passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women.

All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, and those from culturally diverse backgrounds are encouraged to join us.

We're a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at ***********@cityofsydney.nsw.gov.auor 02 9265 9***.