Rapid Response Officer

Osborne Richardson; Nambour; Presencial; AUD 44.000 - 63.000; Jornada completa

Descripción de la vacante

Osborne Richardson is working with a large South East Queensland council to appoint a Rapid Response Officer for its City Safety team. This hands-on, field-based role responds quickly to local safety concerns, patrols hotspots and resolves issues on the spot.

You’ll spend your day out in the community, staying calm under pressure and communicating clearly with the public. The role starts on a 3-month contract with a strong view to ongoing work, paying $39 per hour plus super.

Formación

• Experience in compliance, local laws, parking, security, field operations or a frontline customer-facing role.
• Strong conflict resolution skills and professional, courteous communication.
• Good written skills for clear reports and correspondence.
• Comfortable working in the field alone or in a small team.
• Confident using mobile technology and learning new systems.
• Current C class driver's licence.

Responsabilidades

• Investigate and remove abandoned vehicles, shopping trolleys and signage across the city.
• Carry out proactive and reactive patrols of hotspot locations and re-inspect sites for compliance.
• Carry out impounding duties, including ownership checks, releasing impounded goods and supporting impounded vehicle auctions.
• Use authorised person powers under the Local Government Act 2009 and local laws.
• Keep accurate file notes, inspection reports and evidence in council systems and mobile apps.
• Provide clear, respectful advice to customers, including in difficult or escalated situations.
• Assist with community education and awareness campaigns.

Conocimientos

Compliance experience

Local laws knowledge

Parking experience

Security

Field operations

Customer-facing

Written communication

Driver's license (C class)

Descripción del empleo

Osborne Richardson is working with a large, fast-growing South East Queensland council to find a Rapid Response Officer for its City Safety team.

This is a hands-on, field-based role responding quickly to local law and public safety concerns in areas with higher rates of anti-social behaviour, helping keep the city safe, tidy and liveable.

You’ll spend most of your day out in the community, patrolling hotspots, dealing with members of the public and resolving issues on the spot. The role suits someone who is calm under pressure, communicates well, and takes pride in doing the job properly and professionally.

The role starts on a 3-month contract with a strong view to ongoing work, paying $39 per hour plus super.

Key Responsibilities

• Investigate and remove abandoned vehicles, shopping trolleys and illegally placed signage across the city
• Carry out proactive and reactive patrols of hotspot locations, and re-inspect sites for compliance
• Carry out impounding duties, including ownership checks, releasing impounded goods and supporting impounded vehicle auctions
• Use authorised person powers under the Local Government Act 2009 and the relevant local laws
• Keep accurate file notes, inspection reports and evidence in council systems and mobile apps
• Give clear, respectful advice to customers, including in difficult or escalated situations
• Help with community education and awareness campaigns

Osborne Richardson is working with a large, fast-growing South East Queensland council to find a Rapid Response Officer for its City Safety team.

This is a hands-on, field-based role responding quickly to local law and public safety concerns in areas with higher rates of anti-social behaviour, helping keep the city safe, tidy and liveable.

You’ll spend most of your day out in the community, patrolling hotspots, dealing with members of the public and resolving issues on the spot. The role suits someone who is calm under pressure, communicates well, and takes pride in doing the job properly and professionally.

The role starts on a 3-month contract with a strong view to ongoing work, paying $39 per hour plus super.

Key Responsibilities

• Investigate and remove abandoned vehicles, shopping trolleys and illegally placed signage across the city
• Carry out proactive and reactive patrols of hotspot locations, and re-inspect sites for compliance
• Carry out impounding duties, including ownership checks, releasing impounded goods and supporting impounded vehicle auctions
• Use authorised person powers under the Local Government Act 2009 and the relevant local laws
• Keep accurate file notes, inspection reports and evidence in council systems and mobile apps
• Give clear, respectful advice to customers, including in difficult or escalated situations
• Help with community education and awareness campaigns

About You

• Experience in compliance, local laws, parking, security, field operations or a similar frontline customer-facing role
• Strong conflict resolution skills, able to stay professional, courteous and non-judgemental with the public
• Good written skills for clear, factual reports and correspondence
• Comfortable working on your own in the field as well as part of a close team
• Confident using mobile technology and learning new systems
• Familiarity with the Transport Operations (Road Use Management) Act 1995 and local laws is highly regarded but not essential
• Current C class driver’s licence