City Safety Field Officer — Rapid Response

Osborne Richardson; Nambour; On-site; AUD 44,000 - 63,000; Full time

Job summary

Osborne Richardson is working with a large South East Queensland council to appoint a Rapid Response Officer for its City Safety team. This hands-on, field-based role responds quickly to local safety concerns, patrols hotspots and resolves issues on the spot.

You’ll spend your day out in the community, staying calm under pressure and communicating clearly with the public. The role starts on a 3-month contract with a strong view to ongoing work, paying $39 per hour plus super.

Qualifications

• Experience in compliance, local laws, parking, security, field operations or a frontline customer-facing role.
• Strong conflict resolution skills and professional, courteous communication.
• Good written skills for clear reports and correspondence.
• Comfortable working in the field alone or in a small team.
• Confident using mobile technology and learning new systems.
• Current C class driver's licence.

Responsibilities

• Investigate and remove abandoned vehicles, shopping trolleys and signage across the city.
• Carry out proactive and reactive patrols of hotspot locations and re-inspect sites for compliance.
• Carry out impounding duties, including ownership checks, releasing impounded goods and supporting impounded vehicle auctions.
• Use authorised person powers under the Local Government Act 2009 and local laws.
• Keep accurate file notes, inspection reports and evidence in council systems and mobile apps.
• Provide clear, respectful advice to customers, including in difficult or escalated situations.
• Assist with community education and awareness campaigns.

Skills

Compliance experience

Local laws knowledge

Parking experience

Security

Field operations

Customer-facing

Written communication

Driver's license (C class)

Job description

Osborne Richardson is working with a large South East Queensland council to appoint a Rapid Response Officer for its City Safety team. This hands-on, field-based role responds quickly to local safety concerns, patrols hotspots and resolves issues on the spot.

You’ll spend your day out in the community, staying calm under pressure and communicating clearly with the public. The role starts on a 3-month contract with a strong view to ongoing work, paying $39 per hour plus super.