Rail Replacement & Special Services Orchestrator

CDC NSW; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

CDC NSW in Seven Hills is seeking a Rail Replacement & Special Services Allocator to join the Operational Support Group. You will coordinate rail replacement services, special event transport operations and manage planned service disruptions across the network.

Work closely with depots, OCC, Workforce Planning and external stakeholders to ensure services run safely and reliably. The role requires after-hours availability and strong decision-making under pressure.

Qualifications

• Experience in transport operations, service coordination and scheduling.
• Strong organisational and communication skills.
• Experience managing multiple stakeholders in live operations.
• Ability to remain calm and make sound decisions under pressure.

Responsibilities

• Coordinate rail replacement and special event bus services.
• Allocate vehicles and resources to meet service requirements.
• Liaise with depots, OCC and support teams to operate as planned.
• Monitor live operations during disruptions and events.
• Escalate operational risks and incidents promptly.
• Support safety, compliance and incident management activities.
• Assist with customer information and communications.
• Support event planning, readiness and post-event reviews.
• Maintain records, reporting, costing and invoicing information.

Skills

Transport ops

Service coordination

Scheduling

Control room

Stakeholder mgmt

Decision making

After-hours

Job description

CDC NSW in Seven Hills is seeking a Rail Replacement & Special Services Allocator to join the Operational Support Group. You will coordinate rail replacement services, special event transport operations and manage planned service disruptions across the network.

Work closely with depots, OCC, Workforce Planning and external stakeholders to ensure services run safely and reliably. The role requires after-hours availability and strong decision-making under pressure.