Rail Disruption & Special Services Allocator

ComfortDelGro Corporation Australia; Sydney; On-site; AUD 80,000 - 110,000; Full time

Job summary

ComfortDelGro Corporation Australia is seeking an experienced Rail Replacement & Special Services Allocator to join our Operational Support Group. You will coordinate rail replacement services, manage special event transport operations and planning during service disruptions across our network.

Working closely with depots, OCC, Workforce Planning and external stakeholders, you will ensure services are delivered safely, reliably and in line with operational requirements, including live monitoring

Qualifications

• Experience in transport operations or depot coordination.
• Strong organizational and communication skills.
• Ability to manage multiple stakeholders in live ops.
• Calm under pressure and good decision-making.
• Availability for after-hours, weekends and public holidays.

Responsibilities

• Coordinating rail replacement and special event bus services.
• Allocating vehicles and resources to meet service requirements.
• Liaising with depots, OCC and support teams to ensure services operate as planned.
• Monitoring live operations during disruptions, planned works and events.
• Escalating operational risks, incidents and service issues promptly.
• Supporting safety, compliance and incident management activities.
• Assisting with customer information and operational communications.
• Supporting event planning, operational readiness and post-event reviews.
• Maintaining accurate records, reporting, costing and invoicing information.

Skills

Transport operations

Scheduling

Stakeholder management

Live ops coordination

Job description

ComfortDelGro Corporation Australia is seeking an experienced Rail Replacement & Special Services Allocator to join our Operational Support Group. You will coordinate rail replacement services, manage special event transport operations and planning during service disruptions across our network.

Working closely with depots, OCC, Workforce Planning and external stakeholders, you will ensure services are delivered safely, reliably and in line with operational requirements, including live monitoring