Real-Time Transit Operations Controller

Transit Systems Nsw; Sydney; On-site; AUD 80,000 - 110,000; Full time

Job summary

Transit Systems NSW in Sydney is seeking an Operations Control Centre Coordinator to monitor the network in real time, respond to incidents and coordinate recovery efforts to keep Sydney's bus services running safely.

Reporting to OCC Team Leaders, you will work with Bus Operators, depot teams and transport partners, using radio, telephone and digital systems to provide clear instructions and support during major events and disruptions.

Qualifications

• You don’t need bus industry experience to apply and skills may come from logistics, dispatch, emergency services or related environments.
• Formal qualifications in management or related field can be helpful.
• A valid NSW driver’s licence is preferred but optional.

Responsibilities

• Monitor bus services in real time and identify delays, disruptions, bus bunching and operational issues.
• Assess situations and prioritise actions based on safety and customer needs.
• Coordinate service adjustments and recovery activities to minimise disruption.
• Provide clear, calm instructions to Bus Operators using radio, telephone and digital systems.
• Respond to incidents, emergencies and other operational situations.
• Support frontline employees when encountering difficult circumstances.
• Liaise with depot teams, On-Road Coordinators, transport stakeholders and emergency services.
• Support service coordination during major events and disruptions.
• Maintain accurate operational logs, incident reports and performance information.
• Use operational systems and information to support timely decision-making.
• Recognise emerging safety and operational risks and escalate appropriately.
• Contribute ideas to improve safety, reliability, teamwork and customer experience.

Job description

Transit Systems NSW in Sydney is seeking an Operations Control Centre Coordinator to monitor the network in real time, respond to incidents and coordinate recovery efforts to keep Sydney's bus services running safely.

Reporting to OCC Team Leaders, you will work with Bus Operators, depot teams and transport partners, using radio, telephone and digital systems to provide clear instructions and support during major events and disruptions.