Racking Safety Auditor & Service Coordinator

Storage Ideas Pty Ltd; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid work after probation

Ongoing training and upskilling

Quarterly employee awards

Job summary

UniLodge is seeking a customer-focused Customer Service Coordinator to join our team in Sydney CBD on a 12‑month fixed-term contract. The role includes handling resident inquiries, coordinating admin tasks, and ensuring a positive resident experience.

The ideal candidate will have strong communication skills, a hands-on attitude, and experience in reception or hospitality. Hybrid options and ongoing training may be available after probation.

Qualifications

• Strong written and verbal communication skills.
• Resilience and hands-on approach to customer service.
• Ability to work both quietly and in busy periods.

Responsibilities

• Respond to internal and external customer enquiries in a timely, professional manner.
• Manage customer requests and document them accurately.
• Handle resident inquiries related to residency, studies and wellbeing.
• Coordinate and execute administrative duties (mail, filing, etc.).
• Monitor and report safety or wellbeing concerns and escalate as needed.
• Follow standard operating procedures and local guidelines.

Skills

Customer service

Communication

Organisation

MS Office

Reception/ Hospitality

Tools

Salesforce

SAP

Job description

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 140 properties and hotels with a footprint across mainland Australia and New Zealand. We employ a team of over 1200 people who are dedicated to our vision: “To build inclusive communities for inspired living”.

NEW OPPORTUNITY

We’re seeking a passionate customer focused professional to join our team as a Customer Service Coordinator (CSC) on a casual basis. If you enjoy a role that offers variety, can be quiet and busy, and you’re okay to be on your feet, then read on.

WHO YOU ARE & THE ROLE

We look for people who are resilient, hands on and genuinely enjoy delivering good customer service. A background in reception or hospitality is preferred. Essential skills include strong written and verbal communication, good computer skills, organisational skills and a “we care” attitude.

Some of the responsibilities will include, but are not limited to:

• Creating a friendly environment and delivering a positive resident experience.
• Assisting with a range of enquiries related to student residency, studies, general needs, and overall well‑being.
• Taking the initiative to monitor and report concerns and or issues relating to resident safety and well‑being and escalating as needed.
• Coordinating and executing administrative duties (including incoming and outgoing mail, filing, etc.).

Eligibility to work in Australia, National Police Check completed within last 3 months, Working with Childrens Check - NSW.

Location: Sydney CBD (main office) – for this 12‑month fixed term contract.

Contract type: Fixed term (12 months).

Working hours: Full‑time (Monday‑Friday).

Salary: Competitive, with superannuation and benefits in line with industry standards.

Benefits:

• Ongoing training and upskilling.
• Quarterly employee awards recognising contribution and achievements.
• Hybrid work arrangements after probation completion.
• Monthly events and celebrations.

UniLodge is committed to providing a safe, respectful, and inclusive workplace. We celebrate diversity and are an equal‑opportunity employer that welcomes applications from diverse backgrounds, including women, Aboriginal and Torres Strait Islander peoples, and veterans.

Key responsibilities for the role:

• Respond to internal and external customer enquiries within a timely and professional manner.
• Manage customer requests and document them accurately.
• Execute export and import cargo bookings, documentation and container release tasks.
• Ensure compliance with regulatory requirements.
• Assist in resolving enquiries related to shipment, documentation, invoices and claims.
• Follow Hapag‑Lloyd standard operating procedures and local area guidelines.

Skills and experience required:

• Open‑Minded & Positive Attitude.
• Customer Focus with a proactive customer service mentality.
• Problem‑solving mindset.
• Effective communication skills and ability to take initiative.
• Ability to work under pressure.
• Team player.
• Proficiency with basic user application systems (e.g. MS Office Suite).
• Fluent in written and spoken English.

Desired additional experience:

• Basic work experience in liner shipping or freight forwarding.
• Knowledge of/proficiency with specific CRMS (e.g. Salesforce, SAP).

Member of the team will receive full training and ongoing support, and will have the opportunity to learn and develop within a supporting, collaborative environment.

We encourage candidates to apply even if they do not meet every requirement listed. We welcome women, Aboriginal and Torres Strait Islander peoples, veterans and all other under‑represented groups.