Customer Service Coordinator

UniLodge Australia Pty Ltd; City of Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Inclusive & Collaborative Culture - Jo

Your Voice Matters - Engagement

Community & Connection - Team events

Rewarding Referrals - Earn up to $1,0

Travel Perks - Essence Hotels & A

Job summary

Studeo Melbourne, operated by UniLodge, is seeking a Customer Service Coordinator to join the team on a permanent full-time basis. Located on Melbourne's Bourke Street, the role focuses on delivering a welcoming resident experience.

You will handle a range of resident enquiries, support wellbeing, report safety concerns as needed, and manage administrative duties such as mail and filing. A background in reception or hospitality, strong communication, and computer literacy are essential.

Qualifications

• National Police Check.
• Working with Children Check ( VIC)
• Valid Unlimited Australian Working Rights

Responsibilities

• Creating a friendly environment and delivering a positive resident experience
• Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing
• Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, and
• Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.)

Skills

Reception

Hospitality

Guest experience

Communication

Computer literacy

Job description

At UniLodge you will have the opportunity to build a rewarding career,by growing your skills and capability with Australia and New Zealand's leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we grow, we are always on the lookout for people who will enrich our culture and bring their unique perspectives and experiences to help UniLodge Group become even better. Join us and embark on an exciting journey to be the operator of choice.

About Studeo Melbourne

Studeo Melbourne is a new, design-led student accommodation brand that reimagines the student experience around comfort, connection and the feeling of home. As a white-label accommodation brand managed by UniLodge, Studeo combines a distinctive lifestyle offering with the expertise of one of Australasia's most experienced student accommodation operators, creating communities where students can live confidently, connect meaningfully and prepare for what's next.

Located on Melbourne's iconic Bourke Street, Studeo places residents in the heart of the city, surrounded by world-class universities, public transport, retail, dining, entertainment and cultural experiences. Positioned within one of Melbourne's most recognised and vibrant precincts, the property offers students unparalleled access to everything the city has to offer, creating a truly connected urban living experience.

Designed for students navigating the transition between where they are and where they are going, Studeo blends contemporary living spaces, thoughtfully curated amenities and a strong sense of community to create a place that feels like home while supporting personal growth, independence and academic success.

What role will you play

We're seeking a passionate customer focused professional to join our team as a Customer Service Coordinator (CSC), on a Permanent Full Time basis. If you enjoy a role that offers a bit of variety, can be both quiet and busy, and you're okay to be on your feet, then please read on…

At UniLodge we provide a home away from home for our residents and we aim to hire staff who will champion fostering a safe, secure and healthy living environment for our student residents. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way, we still want to hear from you. This may be the first step to a new and exciting career path. Some of the responsibilities will include, but not be limited to:

• Creating a friendly environment and delivering a positive resident experience
• Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing
• Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, and
• Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.)

What we’re looking for

• A background in reception or hospitality will provide you with a good grounding for this role
• A passion for delivering exceptional guest experiences
• Resilience and ability to work under high pressure, and a fast-paced environment
• Excellent communication skills, both written and verbal
• High levels of computer literacy with ability to learn new systems

Mandatory Requirements

• National Police Check
• Working with Children Check ( VIC)
• Valid Unlimited Australian Working Rights

What we can offer you

• Inclusive & Collaborative Culture - Join a vibrant, supportive team where individuality is celebrated and your impact is valued every day.
• Your Voice Matters - Shape our future by sharing your ideas through engagement surveys and connecting with colleagues on Viva Engage.
• Community & Connection - Enjoy monthly morning teas, team events, and social celebrations that bring our people together.
• Rewarding Referrals - Help us grow! Earn up to $1,000 AUD when you refer outstanding talent to our team.
• Travel Perks - Treat yourself with exclusive rates and special offers at Essence Hotels & Apartments across our network.

Are you ready to embark on a rewarding career?

If you think this role is the right fit for you, we would love to hear from you. We review applications as we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender-based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.

UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.

We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.