R&D Test and Support Engineer

Mass Electronics Group; City of Brisbane; On-site; AUD 70,000 - 110,000; Full time

Job summary

Mass Electronics Group (MEG) is seeking a detail-driven Product Test and Support Engineer to join its Innotech Pty Ltd R&D team in Brisbane. In this full-time role, you will develop and execute testing protocols for hardware, software and embedded products, providing essential troubleshooting and product support.

You will document results, collaborate with engineering, product and operations, and help drive continuous improvement across existing and future products.

Qualifications

• Tertiary qualification in Engineering, Mechatronics, Electronics, Software Engineering or a related technical discipline.
• Experience testing, troubleshooting and supporting hardware, software, firmware or embedded systems in a technical environment.
• Strong analytical and problem-solving skills with the ability to investigate issues, identify root causes and deliver effective solutions.
• Excellent written and verbal communication skills, with experience preparing technical documentation, test plans, test reports and user-focused information.
• Demonstrated ability to work collaboratively within cross-functional teams while also managing priorities and working autonomously when required.

Responsibilities

• Develop and execute testing protocols for new and existing hardware, software and embedded products.
• Investigate, troubleshoot and resolve product-related issues raised by internal stakeholders, providing reproducible findings to the R&D team.
• Support and maintain existing products and systems, including testing, validation and continuous improvement activities.
• Document test results, technical issues and product performance metrics, preparing detailed reports and technical documentation.
• Collaborate with engineering, product and operations teams to support product development, validation and lifecycle management.

Skills

Analytical thinking

Problem solving

Communication skills

Team collaboration

Autonomy

Education

Bachelor's degree in Engineering or related field

Job description

Mass Electronics Group (MEG) is a proudly Brisbane-based, family-owned business with over 40 years of experience designing and manufacturing cutting-edge products for environmental monitoring and control. Our integrated teams in Research and Development (R&D), Manufacturing, Sales, Project, Service & Distribution work together to turn ideas into commercial realities.

We’re more than just a company, we’re a community that values diverse thinking, collaboration, and innovation. With branches across two states and a legacy of excellence, MEG is a place where your ideas matter and your career can thrive.

As the Research & Development wing of MEG, Innotech Pty Ltd is responsible for designing new products for the HVAC marketplace, from concept to manufacture. Our products are renowned for their superior quality, ease of operation, technological excellence, and our R&D team ensures these attributes are built into every product we create. We offer real opportunities to grow your career while working on meaningful, high-impact projects.

About the role

Innotech Pty Ltd is seeking a detail-driven Product Test and Support Engineer to become a valued member of our Research and Development team. In this full-time role, you’ll provide essential testing, troubleshooting and product support, reporting directly to the Chief Operations Officer. Your duties and responsibilities include, but are not limited to:

Develop and execute testing protocols for new and existing hardware, software and embedded products.

Investigate, troubleshoot and resolve product-related issues raised by internal stakeholders, providing reproducible findings to the R&D team.

Support and maintain existing products and systems, including testing, validation and continuous improvement activities.

Document test results, technical issues and product performance metrics, preparing detailed reports and technical documentation.

Collaborate with engineering, product and operations teams to support product development, validation and lifecycle management.

Benefits on offer

Competitive salary package based on the experience and skills of the successful candidate.

Rostered day off every month.

Modern urban location with onsite parking and excellent public transport access.

Stability in a long-established business proud of their inclusive culture and working environment.

Opportunity for career growth within a leading Australian manufacturer of BMS and HVAC control systems, known for innovation, reliability, and industry excellence.

Experience and Qualifications

Tertiary qualification in Engineering, Mechatronics, Electronics, Software Engineering or a related technical discipline.

Experience testing, troubleshooting and supporting hardware, software, firmware or embedded systems in a technical environment.

Strong analytical and problem-solving skills with the ability to investigate issues, identify root causes and deliver effective solutions.

Excellent written and verbal communication skills, with experience preparing technical documentation, Test plan, test reports and user-focused information.

Demonstrated ability to work collaboratively within cross-functional teams while also managing priorities and working autonomously when required.