Quoting & Client Services Coordinator

Maintenance Matters; Adelaide; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work arrangements

Comprehensive training

Job summary

Maintenance Matters, a family-owned business in South Australia, is seeking a Quoting & Client Services Coordinator to own the final stage of the quoting process and be the main client contact. You will work with estimators, tradespeople, schedulers and managers to ensure quotes are accurate, complete and delivered on time.

You will review quotes, follow up missing information, and assist clients with questions while supporting the wider team to keep priorities moving forward.

Qualifications

• Demonstrates strong attention to detail in quoting and client interactions.
• Clear and professional communication over phone and email.
• Shows ownership mindset and follows tasks through to completion.
• Able to manage multiple priorities with quality.

Responsibilities

• Reviewing and quality-checking quotes before issuance.
• Track quoting deadlines and follow up missing information.
• Respond to client inquiries regarding quotes, scopes, pricing and job details.
• Collaborate with estimators, technicians and managers to progress quotes.
• Build positive client relationships through responsive communication.
• Identify opportunities to improve quoting quality, consistency and efficiency.
• Support quote bookings and follow ups as required.

Skills

Attention to detail

Communication

Ownership mindset

Multitasking

Tools

Outlook

Word

Excel

SimPro

Job description

Take Ownership. Build Relationships. Make a Difference.

Maintenance Matters is a proudly family-owned, multi-trade business that has been helping Adelaide property owners, businesses and communities maintain their properties for more than 30 years.

We're looking for an organised, proactive and people-focused Quoting & Client Services Coordinator to join our team.

This is an opportunity to become a trusted part of a business where your judgement, attention to detail and ability to build strong relationships are genuinely valued. You'll play a key role in helping ensure our clients receive accurate information, responsive communication and excellent service from their very first interaction with us.

If you're someone who enjoys taking ownership, building rapport with people and making sure things are done properly, we'd love to hear from you.

About the Role

You’ll take ownership of the final stage of our quoting process, helping ensure every quote leaving the business is accurate, complete, professionally presented and delivered on time.

You’ll work closely with our estimators, tradespeople, schedulers and managers while also becoming an important point of contact for our clients.

Some days you’ll be reviewing quotes and following up missing information. Other days you’ll be helping clients, answering questions and working with the wider team to ensure priorities keep moving forward.

The common thread is that you’ll be someone people rely on. Someone who notices the details, communicates clearly, follows things through and takes pride in helping deliver great outcomes for both clients and colleagues.

As you settle into the role, there will also be opportunities to contribute ideas, improve processes and take on additional responsibilities.

What Success Looks Like

In this role, success means:

Quotes are issued accurately, professionally and on time.

Clients receive clear, responsive and helpful communication.

Information gaps and inconsistencies are identified and resolved before they become problems.

Internal teams know they can rely on you.

Strong relationships are built with clients and colleagues.

Quoting processes become more consistent and efficient over time.

Clients enjoy a positive experience from their first interaction with our team.

Your Responsibilities

Reviewing and quality-checking customer quotes before they are issued.

Tracking quoting deadlines and following up missing information when required.

Responding to client enquiries regarding quotes, scopes of work, pricing and job details.

Working with estimators, technicians and managers to clarify information and progress quotes.

Building positive relationships with clients through responsive, professional communication.

Managing competing priorities while maintaining exceptional attention to detail.

Identifying opportunities to improve quoting quality, consistency and efficiency.

Assisting with quote bookings, subcontractor follow-ups and other team support activities as required.

Pitching in across the wider Maintenance Team when needed.

Contributing to a positive team culture and helping others succeed.

About You

We're looking for someone who:

Has a great eye for detail and naturally notices when something doesn't look quite right.

Communicates confidently and professionally, both over the phone and in writing.

Enjoys taking ownership and seeing tasks through to completion.

Builds positive relationships with both clients and colleagues.

Can manage multiple priorities without losing focus on quality.

Uses good judgement and isn't afraid to ask questions when clarification is needed.

Has a practical, solutions-focused approach to problem solving.

Works well within a team environment.

Is comfortable using Microsoft Office, including Outlook, Word and Excel.

Is confident learning new systems and technology.

Experience in administration, coordination, client service, scheduling, estimating support, property maintenance, construction or trade-related environments would be highly regarded.

Experience with Simpro would also be advantageous.

Why Join Maintenance Matters?

At Maintenance Matters, we know the right job is about more than the work itself. The people you work with and the environment you work in matter too.

When you join our team, you can expect:

A stable, full-time position working Monday to Friday.

Hybrid working arrangements following training and onboarding.

A supportive, down-to-earth team that genuinely enjoys working together.

Comprehensive training and support while you learn the role.

Career development opportunities across the wider Terandi Group.

A flexible workplace that values contribution, accountability and mutual respect.

Leaders who genuinely care about your success and development.

A role where your judgement, initiative and attention to detail are valued.

A workplace where you can be yourself.

Sounds Like Your Kind of Role?

You don't need to tick every box.

If you're organised, enjoy working with people, take pride in doing things properly and want to play an important role within a supportive team, we'd love to hear from you.

We're looking for someone who wants to take ownership, build strong relationships and contribute to a business that genuinely values great service and teamwork.

What can I earn as a Client Services Coordinator

Maintenance Matters is a proudly South Australian family-owned and operated business with a rich history spanning four decades. Established in 1996, our commitment to excellence has made us a trusted name in property maintenance throughout the region. Boasting a fleet of over 30 service vehicles manned by highly equipped tradesmen, we offer one-call convenience, saving you time, effort, and stress.

Maintenance Matters is a proudly South Australian family-owned and operated business with a rich history spanning four decades. Established in 1996, our commitment to excellence has made us a trusted name in property maintenance throughout the region. Boasting a fleet of over 30 service vehicles manned by highly equipped tradesmen, we offer one-call convenience, saving you time, effort, and stress.