Queanbeyan Veteran and Family Hub Manager

RSL LifeCare; Queanbeyan-Palerang; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Staff discounts

Fitness Passport

Team-building activities & wellbeing

Leave loading 17.5%

Supportive, loyal team

Job summary

RSL LifeCare seeks a Queanbeyan Veteran and Family Hub Manager to lead the hub’s strategic direction and day-to-day service delivery for veterans and their families. You will drive customer‑centred care, oversee staff, and coordinate with senior management to ensure high-quality outcomes.

The role emphasizes empathetic leadership, governance, and continuous improvement within a not-for-profit veteran support context. A strong background in service delivery and stakeholder engagement is essential.

Qualifications

• Experience leading and motivating teams in a management role.
• Minimum 3 years of consumer or service delivery management experience.
• Excellent verbal and written communication skills.

Responsibilities

• Service Excellence: focus on veterans and families, delivering empathetic, customer-centred care.
• Operational Efficiency: oversee hub operations, supervise staff and ensure service quality.
• Team and Project Collaboration: work with groups to meet goals and deliver positive outcomes.
• Compliance and Governance: ensure proper record management and documentation.

Skills

Team leadership

Performance management

Communication

Stakeholder engagement

Strategic planning

Education

Business/Finance/Management degree

Job description

Queanbeyan Veteran and Family Hub Manager

RSL LifeCare is a for‑purpose organisation delivering leading veteran support and aged care services. For more than 100 years, we have been committed to supporting veterans and their families, and our vision remains constant: to create proud communities where people live their best

Joining RSL LifeCare means becoming part of a large, mission‑driven organisation where your skills, compassion and commitment will be valued—and where you can make a meaningful difference in the lives of the people we serve.

About the role:

We are looking for a Manager for our Queanbeyan Veteran and Family Hub. This is a critical leadership role and will be responsible for the overall leadership and service delivery of the Veteran and Family Hub.

As a key member within our Senior Management team, you will focus on both strategic and operational elements and ensure that the Hub provides the highest quality customer‑centred care for veterans and their families.

Key Responsibilities:

• Service Excellence: Keeps veterans and their families as the focal point of all activity. Actively seeks to customers through excellent service, consultation and continual improvement. Empathetic and flexible approach to all actions.
• Operational Efficiency: Oversee the operational management of the Hub through effective supervision and support to both direct and indirect staff to meet service provision requirements, high standards of care and service, and effective workforce management.
• Team and Project Collaboration: Collaborate in working groups to meet organisational goals and produce positive results for veterans and their families.
• Compliance and Governance: Ensure adherence to record management policies and protocols, especially regarding documentation and correspondence through the Hub.

About You:

• Experience in leading and motivating teams, managing performance and employee wellbeing, and delivering on accountabilities
• Minimum 3 years of consumer or service delivery experience in a management capacity
• A strong understanding of the Veteran, Family and ESO sector would be beneficial
• Ability to communicate, influence and drive programs
• Able to make decisions which balance commercial outcomes with customer experience, applying consideration to mitigate areas of risk
• Qualification in Business, Finance, Management or related discipline
• Excellent communication skills (verbal and written)

Benefits and Perks:

• Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.
• Staff discounts across 700 select retail stores through Maxxia Rewards
• Fitness Passport
• Team-building activities, wellbeing days, and volunteering opportunities.
• Leave Loading - 17.5% pay top up on paid leave
• Plus, you will be working with a truly supportive, committed and loyal team who are dedicated to enhancing the lives of our veterans and their families

Our commitment to diversity:

We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.