Residence Manager | Townsville | Qld

Arcare; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Arcare in NSW seeks a Residence Manager to lead operations, ensure safe and supportive living for residents, and manage a diverse team across clinical, environmental, catering, lifestyle and admin areas.

The role requires strong leadership, financial acumen, and compliance with aged care standards, with a focus on delivering high-quality care and a positive workplace culture.

Qualifications

• Previous Management experience in Aged Care.
• Current AHPRA Registration.
• Understanding of regulations and compliance in aged care.
• Strong financial accountability and budgeting skills.
• Excellent verbal and written communication.
• Leadership and staff development.

Responsibilities

• Oversee residence operations and lead diverse workforce.
• Manage budgeting and financial reporting.
• Ensure high-quality resident care in collaboration with clinical staff.
• Drive quality improvement and regulatory compliance.
• Maintain clear communication with residents, families and staff.

Skills

Management experience in aged care

AHPRA Registration

Aged care industry knowledge

Financial accountability

Communication skills

Problem-solving

Leadership

Job description

A leadership role where you continue to make an impact, in one of Australia's most beautiful regions.

• Year round warm weather & outdoor lifestyle
• Shorter commutes and more relaxed pace of life
• Close to iconic beaches, islands and natural wonders

About the Role

The Residence Manager plays a crucial role in creating a safe, supportive, and comfortable environment for Arcare residents. You will ensure that the Residence operates efficiently, provide leadership, direction, care and financial management, while overseeing a diverse workforce. You will be instrumental in the overall success of the Residence, and the well-being of its' employees and residents.

Your primary duties will be:

• Staff Management: Overseeing and managing Leadership roles, including Clinical, Environmental, Catering, Lifestyle and Administration. This includes hiring, training, and performance evaluations to ensure a competent and well-functioning team.
• Resident Support: Collaborating with clinical staff to ensure that residents receive high-quality care that meets their physical, emotional, and social needs.
• Budgeting and Financial Management: Developing and managing budgets for the Residence, allocating resources effectively to support the needs of residents and staff while maintaining cost-effectiveness.
• Quality Improvement: Implementing quality and continuous improvement initiatives to enhance the overall standard of care and services provided to residents.
• Regulatory Compliance: Ensuring adherence to relevant laws, regulations, and industry standards specific to aged care facilities.
• Communication: Maintaining effective communication with residents, their families, staff, and external stakeholders to address concerns, provide updates, and foster a positive and transparent environment.

What we're looking for

• Previous Management experience in Aged Care
• Current AHPRA Registration
• Comprehensive understanding of the aged care industry, including regulations, compliance requirements, best practices and emerging trends
• Exhibit a high level of financial accountability.
• Excellent verbal and written communication skills
• Proficient in problem-solving, tackling challenges with skill and efficiency
• Exhibit leadership qualities, inspire, and actively support the development of employees

About Arcare

As one of Australia’s leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members. Our focus is simple — building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.

Applicants must have Australian Working Rights and hold (or be willing to obtain) a NDIS Worker Screening Check.

Arcare is proud to celebrate diversity and is an equal opportunity employer.