Quality & Service Improvement Expert

Uniting; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Salary packaging benefits

Flexible hybrid working

Fitness Passport access

Additional paid leave options

U Rewards discounts

Meaningful work with social impact

Job summary

Uniting invites applications for a Quality & Service Improvement Specialist based in Sydney, with hybrid work options (3 days onsite, 2 days remote). You will partner with service teams to improve quality, support accreditation readiness and turn insights into practical service improvements across NSW/ACT.

You’ll analyse quality data, identify risks and opportunities, and help develop and implement practical solutions while balancing compliance and service delivery.

Qualifications

• Experience in quality, compliance, assurance or continuous improvement.
• Ability to analyse data and identify improvement opportunities.
• Strong communication and influencing skills across the organisation.

Responsibilities

• Monitor quality and compliance systems and provide specialist advice to operational teams.
• Plan and undertake audits, reviews and assurance activities, identifying risks and opportunities for improvement.
• Analyse quality data, trends and outcomes to identify areas requiring attention.
• Work collaboratively with teams to develop and implement continuous improvement initiatives.
• Support services to prepare for accreditation and meet regulatory and legislative requirements.
• Provide subject matter expertise on quality, compliance and service improvement matters.
• Contribute to organisational responses to sector reforms, regulatory changes and improvement priorities.
• Support the development and review of processes, practices and documentation that promote consistent, high-quality service delivery.
• Build capability across teams by sharing knowledge, insights and practical approaches to quality improvement.

Skills

Quality improvement

Compliance

Data analysis

Stakeholder engagement

Job description

Uniting invites applications for a Quality & Service Improvement Specialist based in Sydney, with hybrid work options (3 days onsite, 2 days remote). You will partner with service teams to improve quality, support accreditation readiness and turn insights into practical service improvements across NSW/ACT.

You’ll analyse quality data, identify risks and opportunities, and help develop and implement practical solutions while balancing compliance and service delivery.