Impact-Driven Quality Improvement Lead

Warrigal; Shellharbour City Council; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging

Leadership development

Mentoring

Continuous learning

Job summary

Warrigal, based in the Central Office at Oak Flats, seeks a collaborative continuous improvement professional to identify opportunities that enhance resident, customer and employee experiences. You’ll work with operational leaders to drive initiatives that improve service quality, efficiency and sustainability.

You will build strong stakeholder relationships, facilitate reviews, and translate ideas into practical plans; monitor outcomes and report recommendations.

Qualifications

• Demonstrated experience in continuous improvement and operational excellence.
• Ability to analyse information, identify improvement opportunities and translate ideas into practical solutions.
• Excellent communication, influencing and relationship-building skills.
• Hold a current NSW Driver’s license with willingness to travel within our regions.

Responsibilities

• Identify opportunities to enhance resident, customer and employee experiences through improvement initiatives.
• Facilitate reviews, streamline workflows and develop practical improvement plans.
• Monitor performance, evaluate impact and report outcomes to drive measurable results.
• Support improvement projects from planning through to implementation and scale successful initiatives.

Skills

Continuous improvement

Operational excellence

Change management

Stakeholder engagement

Job description

Warrigal, based in the Central Office at Oak Flats, seeks a collaborative continuous improvement professional to identify opportunities that enhance resident, customer and employee experiences. You’ll work with operational leaders to drive initiatives that improve service quality, efficiency and sustainability.

You will build strong stakeholder relationships, facilitate reviews, and translate ideas into practical plans; monitor outcomes and report recommendations.