Quality Administration Assistant

NGARE EMPLOYMENT SOLUTIONS PTY LTD; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Full-time permanent

Modern office in Toorak

Public transport access

Career development

Job summary

NGARE EMPLOYMENT SOLUTIONS PTY LTD in Toorak, VIC seeks a Quality Administration Assistant to support the Quality and Governance team with document control, audits, reporting, and policy management, ensuring accuracy and compliance across the organisation.

The role suits someone who thrives on coordinating multiple tasks, maintaining order, and delivering high standards in a busy care-focused environment with a collaborative team culture.

Qualifications

• Previous administration experience in a busy office.
• Strong Microsoft Office skills, particularly Word, Excel, Outlook, and Teams.
• Excellent organisational and time management abilities.
• Strong interpersonal and communication skills.
• Ability to handle confidential information professionally.
• High level of accuracy and attention to detail.

Responsibilities

• Provide administrative support to the Quality and Governance team.
• Maintain quality, compliance, and governance records and systems.
• Assist with internal audits and accreditation activities.
• Coordinate and track corrective actions and improvement initiatives.
• Manage document control processes, including policies and procedures.
• Prepare reports, meeting minutes, presentations, and dashboards.
• Monitor registers and ensure compliance documentation remains current.
• Assist with incident management administration and reporting.
• Support with quality-related administration.
• Schedule meetings, coordinate actions, and follow up outstanding tasks.

Skills

Administration experience

Microsoft Office

Organisational skills

Communication skills

Attention to detail

Confidential information handling

Tools

Word

Excel

Outlook

Teams

Job description

Quality Administration Assistant

Full-Time | Toorak, VIC

Are You the Queen (or King) of Organisation?

Do you thrive in a fast-paced environment where no two days are the same? Can you manage multiple priorities while remaining calm, professional, and focused? If you're highly organised, love creating order from chaos, and have exceptional attention to detail, we want to hear from you.

We are seeking a dynamic Quality Administration Assistant to join our growing team based in Toorak, Victoria. Conveniently located close to public transport, this full-time position offers the opportunity to play a critical role in supporting quality, compliance, governance, and continuous improvement activities across our organisation.

About the Role

As the Quality Administration Assistant, you will be the central support person for our Quality and Governance team. You will assist with document control, compliance administration, audit preparation, reporting, policy management, and quality improvement initiatives.

This role is ideal for someone who excels at multitasking, enjoys coordinating competing priorities, and takes pride in ensuring everything is organised, accurate, and completed to a high standard.

Key Responsibilities

• Provide administrative support to the Quality and Governance team.
• Maintain quality, compliance, and governance records and systems.
• Assist with internal audits and accreditation activities.
• Coordinate and track corrective actions and improvement initiatives.
• Manage document control processes, including policies and procedures.
• Prepare reports, meeting minutes, presentations, and dashboards.
• Monitor registers and ensure compliance documentation remains current.
• Assist with incident management administration and reporting.
• Support with quality-related administration.
• Schedule meetings, coordinate actions, and follow up outstanding tasks.

About You

You are someone who:

• Loves being organised and keeping others organised.
• Remains cool, calm, and professional under pressure.
• Can effortlessly manage multiple tasks and deadlines at once.
• Has exceptional attention to detail.
• Is proactive and doesn't wait to be told what needs doing.
• Takes ownership of tasks and follows them through to completion.
• Has excellent written and verbal communication skills.
• Enjoys working within a collaborative and supportive team environment.

Essential Skills and Experience

• Previous administration experience in a busy office environment.
• Strong Microsoft Office skills, particularly Word, Excel, Outlook, and Teams.
• Excellent organisational and time management abilities.
• Strong interpersonal and communication skills.
• Ability to handle confidential information professionally.
• High level of accuracy and attention to detail.

Desirable

• Experience within healthcare, disability, aged care, community services, or a regulated industry.
• Exposure to quality management systems, compliance, governance, or accreditation processes.
• Understanding of the NDIS environment and continuous improvement practices.

What We Offer

• Full-time permanent position.
• Modern office located in Toorak, VIC, with excellent access to public transport.
• Supportive and collaborative team culture.
• Opportunity to contribute to meaningful work that improves outcomes for people receiving care and support.
• Ongoing professional development and career growth opportunities.