Quality Improvement Lead

Warrigal; Shellharbour City Council; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging

Leadership development

Mentoring

Continuous learning

Job summary

Warrigal, based in the Central Office at Oak Flats, seeks a collaborative continuous improvement professional to identify opportunities that enhance resident, customer and employee experiences. You’ll work with operational leaders to drive initiatives that improve service quality, efficiency and sustainability.

You will build strong stakeholder relationships, facilitate reviews, and translate ideas into practical plans; monitor outcomes and report recommendations.

Qualifications

• Demonstrated experience in continuous improvement and operational excellence.
• Ability to analyse information, identify improvement opportunities and translate ideas into practical solutions.
• Excellent communication, influencing and relationship-building skills.
• Hold a current NSW Driver’s license with willingness to travel within our regions.

Responsibilities

• Identify opportunities to enhance resident, customer and employee experiences through improvement initiatives.
• Facilitate reviews, streamline workflows and develop practical improvement plans.
• Monitor performance, evaluate impact and report outcomes to drive measurable results.
• Support improvement projects from planning through to implementation and scale successful initiatives.

Skills

Continuous improvement

Operational excellence

Change management

Stakeholder engagement

Job description

The opportunity | Valued for the impact youmake

Based in our Central Office of Oak Flats, we're looking for acollaborative and solution-focused continuous improvementprofessional who can identify opportunities to enhance resident,customer, and employee experiences. You'll work closely withoperational leaders and frontline teams to drive improvementinitiatives that strengthen service quality, operationaleffectiveness, and consistency, while ensuring sustainable outcomesare embedded into everyday practice.

You'll build strong stakeholder relationships and use yourinfluencing skills to support change, overcome barriers, and driveengagement across the organisation. Drawing on your experience inprocess improvement, you'll facilitate reviews, streamlineworkflows, develop practical improvement plans, and help implementbest-practice approaches that deliver measurable results.

Using data and insights, you'll monitor performance, evaluatethe impact of initiatives, and communicate outcomes through clearreporting and recommendations. You'll also support improvementprojects from planning through to implementation, helping to scalesuccessful initiatives and foster a culture of learning,innovation, and continuous improvement.

The benefits | Recognising the difference youmake

• Attractive annual renumeration + Super + NFP salarypackaging: Reduce your tax by up to $18,550 annually andincrease your take-home pay.
• Support: Salary packaging and additional leave to help youthrive
• Growth: Leadership development, mentoring, and continuouslearning
• Impact: Lead a purpose-driven team making a realdifference
• Recognition: We celebrate your milestones and everydaywins

The requirements | What it takes to do thiswork

• Demonstrated experience in continuous improvement,operational excellence, service improvement, project delivery,or organisational development.
• Ability to analyse information, identify improvementopportunities, and translate ideas into practicalsolutions.
• Excellent communication, influencing, andrelationship-building skills.
• Hold a current NSW Drivers licence with the willingness totravel within our regions

What our people love about workinghere

We support our older people to feel known, loved and connected.On an everyday level, we help them age with dignity, independence,happiness, and connectedness. On a big picture level, we’rechallenging ageist thinking inAustralia.

Who we are | A community who cares

Warrigal has firmly established itself in the aged care communityfor over 60 years. Despite the diverse range of retirement livingand aged care services we’ve built up in that time, we still havethe same appetite to grow and innovate. Meaning, you’ll have thechance to move around, get promoted or explore different areasacross our expanding business in Illawarra, Southern Highlands,Queanbeyan, and Canberra – if that’s what you want.

You are the difference | Create a meaningfullegacy

At Warrigal, you’re not just doing care work. You’re shaping asociety that respects and celebrates ageing, connects families, andfrees up their time to create treasured, lasting memories. You’recreating a culture of kindness, compassion and understanding thatcan be passed down to future generations. Let this be yourlegacy.

Join us and be the difference

We reserve the right to shortlist and interview upon applicationreceipt, and this vacancy may be closed once a suitable applicant has accepted a letter of offer.

We welcome applications from all suitably qualified candidates who hold current and unrestricted work rights in Australia. Warrigal is currently not offering visa sponsorship. Applicantsmust have the right to work in Australia at the time of applicationand throughout the recruitment process.
We proudly acknowledge the Traditional Custodians of the lands onwhich we work and live, and we honour their ongoing cultural andspiritual connections to Country. We pay our respects to Elderspast, present, and emerging.

At Warrigal, we believe in celebrating diversity and creating aculture of inclusion and support in everything we do. We embracethe unique experiences, backgrounds, identities, abilities, andperspectives of our residents, customers, staff and volunteers tocreate a warm and welcoming environment where everyone feels valuedand respected.

Realise your potential in a place where appreciation, belonging,growth and purpose allows everyone to thrive.

If there is a change we can make, so your strengths can shinethroughout our recruitment process, please contact: Louise Ragnoliat [e-mail]

If successful, you may be asked to do a medical, NationalCriminal History Check or NDIS Worker Screening Check, and providereferences.