ICT Support Officer

Warrigal; Oak Flats; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Not-for-profit salary packaging

Career break schemes

Professional development

Gym access via FitnessPassport

EAP support

Job summary

Warrigal is seeking an ICT Support Officer to provide on-site technical assistance across our service locations. You’ll manage devices, applications and site technology, partnering with our IT team and external vendors to ensure smooth operations.

The role spans everyday support, business systems and technology improvements, inviting a curious, proactive candidate who can work independently and deliver tangible outcomes for our residents and team.

Qualifications

• Experience supporting modern desktop environments, including Intune-managed Windows and iOS devices.
• Experience supporting enterprise applications such as Microsoft 365 and Adobe Acrobat.
• Diploma-level IT qualification, advanced training, or equivalent experience.
• Strong troubleshooting skills across Windows, iOS, Citrix, endpoint, network, wireless, telephony and site technologies.
• Experience working with external service providers, vendors and service desks.

Responsibilities

• Provide on-site ICT support across Warrigal service locations and maintain systems, applications and devices.
• Collaborate with technology partners and vendors to coordinate solutions and improvements.
• Deliver technology initiatives including upgrades, rollouts and site implementations.
• Support end users with timely resolution of incidents and requests.
• Contribute to process improvements and ensure changes are implemented effectively.

Skills

Customer support

Technical troubleshooting

Relationship-building

Communication skills

Education

Diploma IT qualification

Tools

Intune

Microsoft 365

Citrix

Networking basics

iOS devices

Job description

Want to put your ICT skillsto work where they matter?

At Warrigal, technology plays animportant role in supporting our people and creating qualityexperiences for older people, their families and our communities.We’re looking for an ICT Support Officer who combines strongtechnical capability with a genuine interest in helping people andimproving the way technology is used across ourorganisation.

You’ll be confident working across arange of technology environments and enjoy finding practicalsolutions to complex problems. You’ll build trusted relationshipsacross the organisation, work closely with our technology partnersand take ownership of issues from start to finish. The role offersvariety across day-to-day support, business systems, projects andtechnology improvements, so we’re looking for someone who iscurious, takes initiative and is always looking for ways to makethings work better.

If you’re looking for an opportunityto use your technical skills, work with great people and contributeto technology that makes a real difference, we’d love to hear fromyou.

About Warrigal

At Warrigal, our vision is simple yet profound: to create a world where older people feel known, loved,and connected. Our values – Integrity, Respect, Innovation andCompassion - guide our approach and purpose—Enabling older peoplelive their best lives on their terms. We’re dedicated to providingdignity, community, and belonging to all olderpeople.

Webelieve in creating joyful experiences, lasting memories, and asociety that celebrates aging. Every team member at Warrigalcontributes to this legacy, ensuring it continues to inspiregenerations to come.

The opportunity

Keeping Warrigal’s technology workingsmoothly, you’ll provide on-site support across our servicelocations, helping maintain the systems, applications, devices andsite technology our teams rely on every day. You’ll work across abroad range of technology, from enterprise applications and mobiledevices to networks, audiovisual systems and other site-basedsolutions.

You’ll also play an important role indelivering technology initiatives across Warrigal, supportingsystem upgrades, new technology rollouts, site implementations andbusiness process improvements. Working alongside our IT team,Managed Service Provider and external vendors, you’ll helpcoordinate solutions, manage technical issues and ensure technologychanges are delivered effectively across theorganisation.

With no two days the same, this is ahands-on role that offers the opportunity to work across differentareas of technology and make a visible contribution to how Warrigaloperates. Your work will help ensure our people have the technologythey need to deliver great outcomes for the communities wesupport.

This role is located on site at our Headoffice inOak flats.

The benefits | Recognisingyour value

• Competitive salary based onexperience + packaging benefits +super
• Not For Profit salary packagingbenefits – pay up to $18,550less tax per year, meaning more money foryou
• Career break schemes, additionalpurchased leave and more
• Commitment to on-goingprofessional and careerdevelopment
• Subsidised access to your localgym and 200+ more across the country with a FitnessPassport
• 24/7 access to mental, physical,social and financial support via theEAP
• Opportunities to work across adiverse technology environment and contribute to projects thatmake a real difference

The requirements | What ittakes to do this work

• Experience supporting moderndesktop environments, including Intune-managed Windows and iOSdevices.
• Experience supporting enterpriseapplications such as Microsoft 365 and AdobeAcrobat.
• Diploma-level IT qualification,advanced training, or equivalentexperience.
• Strong troubleshooting skillsacross Windows, iOS, Citrix, endpoint, network, wireless,telephony and site technologies.
• Experience working withoutsourced IT providers, vendors and external servicedesks.
• Experience supporting andadministering enterprise applications and improving relatedbusiness processes.
• Strong communication,stakeholder engagement and relationship-buildingskills.
• Well-developed organisationalskills, with the ability to prioritise, work independently andmeet deadlines.
• Commitment to Warrigal’s valuesof integrity, respect, compassion andinnovation.
• Knowledge of Exchange Online,SharePoint Online and MicrosoftIntune.
• Experience managing mobiledevices, thin clients (WYSE) and Citrix Cloudenvironments.
• Strong understanding ofenterprise networking, including switches, wireless andUbiquiti equipment.
• Familiarity with network cabinetpatching for data and telephonyservices.
• Exposure to site technologiessuch as CCTV, access control and operationaltechnology.
• Ability to coordinate technologyprojects with vendors, contractors andstakeholders.
• Relevant Microsoft or ITILcertifications.

What our people love aboutworking here:

A supportive, passionateculture : It’s acommunity filled with inspiring, big-hearted people. We back eachother, listen without judgement and lead with kindness, respect andunwavering support - for our customers, residents and each other.This is encouraged from the top down and worked hard at – everyday.

Leaders who valueyou: It’s important youfeel valued. To us, this is not aone-off task. But a commitment to creating an environment where youfeel seen, heard and valued – every day. Leaders and managers goout of theirway to understand you, respect your opinions and hearwhat you have to say. This creates greater unity and collaborationwith each other.

One team, united in ourpurpose : We supportolder people to have great lives. We put older people first ineverything we do. On an everyday level, we help them age withdignity, independence, happiness and connectedness. On a bigpicture level, we’re challenging ageist thinking in Australia. Thisis the Warrigal Way.

Who we are | A community whocares

Warrigal has firmly establisheditself in the aged care community for over 60 years. We’re proud ofthe diverse range of retirement living and aged care services we’vebuilt up in that time, but we still have the same appetite to growand innovate. Meaning, you’ll have the chance to move around, getpromoted or explore different areas across our expanding businessin Illawarra, Southern Highlands, Queanbeyan, and Canberra – ifthat’s what you want.

This is your chance to do work thatmatters, and make a meaningful difference to the lives ofAustralia’s older community – now and in thefuture.

JOIN US AND BE THEDIFFERENCE

We reserve the right to shortlist andinterview upon application receipt, and this vacancy may be closedonce a suitable applicant has accepted a letter of offer.

We encourage Aboriginal and Torres Strait islander people,workers of all abilities, ages and people from culturally andlinguistically diverse backgrounds to apply and join ourcommunity.

At Warrigal, we believe incelebrating diversity and creating a culture of inclusion andsupport in everything we do. We embrace the unique experiences,backgrounds, identities, abilities, and perspectives of ourresidents, customers, staff and volunteers toc reate a warm and welcomingenvironment where everyone feels valued andrespected.

Realise your potential in a placewhere appreciation, belonging, growth and purpose allows everyoneto thrive.

If successful, you may be asked to doa medical, National Criminal History Check or NDIS Worker ScreeningCheck, and provide references.