Internal Communications Officer- Digital Platforms

Warrigal; Shellharbour City Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits

Career breaks

Professional development

Gym access

Employee assistance program

Job summary

Warrigal is seeking an Internal Communications Officer for Digital Platforms to keep staff and residents informed with clear, accessible content. You’ll create newsletters, signage and branded materials, and manage our SharePoint intranet, ensuring accuracy and brand alignment.

You’ll rotate through writing, editing, content coordination and design, working with multiple teams to deliver thoughtful, audience‑centred communications that inform, engage and connect people across Warrigal’s

Qualifications

• Relevant tertiary qualifications or experience in communications, marketing, journalism, PR or a related field.
• Excellent writing, editing and proofreading skills with strong attention to detail and accuracy.
• Ability to work within an established house style, voice and editorial guidelines and respond constructively to feedback.
• Strong organisational skills with the ability to manage competing priorities, meet deadlines and work independently.
• Strong interpersonal skills and confidence working with diverse internal and external stakeholders.
• Discretion and sound judgement when handling confidential information.
• Understanding of internal communications and ability to communicate with empathy.
• Understanding of and commitment to workplace equity, diversity and inclusion.
• Proficiency in Microsoft 365, including Teams, Outlook, Word and SharePoint, and ability to learn new platforms quickly.
• Current NSW driver licence.
• SharePoint intranet experience, including page creation, permissions and content management.
• Graphic design and multimedia skills using Canva, Adobe Creative Suite or similar tools.
• Understanding of Large Language Models, including how they work and their limitations.
• Knowledge of the aged care sector and key industry issues.

Responsibilities

• Create newsletters, staff and resident communications, signage and branded materials.
• Help manage SharePoint intranet and communication resources for accuracy and brand consistency.
• Move between writing, editing, content coordination, design and digital platforms.
• Collaborate across Warrigal to turn information into useful, relevant communications.

Skills

Excellent writing

Editing

Proofreading

House style knowledge

Organisational skills

Interpersonal skills

Discretion

Empathy

Audience awareness

Communication strategy

Education

Tertiary qualification in communications/marketing/journalism/PR or related field

Tools

Microsoft 365

SharePoint

Teams

Outlook

Word

Canva

Adobe Creative Suite

Job description

Internal Communications Officer- Digital Platforms

Strategy & Experience | Administration

Could you be ournextInternal Communications Officer- DigitalPlatforms?

At Warrigal, we’re proud to be aleader in aged care, where great people create meaningfulexperiences and help keep our community connected. We’re lookingfor an Internal Communications Officer who is thoughtful, creative and organised, with a genuinepassion for making communication clear, accessible andmeaningful.

You’re someone who notices thedetails, takes pride in getting things right and can turn complexinformation into clear, engaging content. You’re adaptable,collaborative and comfortable balancing different prioritieswithout losing quality.

You have sound judgement, a strongeye for presentation and an instinct for what different audiencesneed. Most importantly, you understand that great communicationhelps people feel informed, included andvalued.

You’ll share Warrigal’s values ofIntegrity, Respect, Compassion and Innovation, and our vision of aworld where older people are known, loved andconnected.

AboutWarrigal

At Warrigal, our vision is simple yetprofound: to create a world where older people feel known, loved,and connected. Our values – Integrity, Respect, Innovation andCompassion - guide our approach and purpose—Enabling older peoplelive their best lives on their terms. We’re dedicated to providingdignity, community, and belonging to all olderpeople.

We believe in creating joyfulexperiences, lasting memories, and a society that celebrates aging.Every team member at Warrigal contributes to this legacy, ensuringit continues to inspire generations tocome.

Theopportunity

As an Internal Communications Officerat Warrigal, you’ll help keep our people informed, connected and upto date through clear, engaging and accessiblecommunication.

Working closely with the InternalCommunications Manager, you’ll create a range of content includingnewsletters, staff and resident communications, signage and brandedmaterials. You’ll also help manage our SharePoint intranet andcommunication resources, making sure information is accurate, easyto find and consistent with our brand andvoice.

It’s a varied role that will see youmove between writing, editing, content coordination, design anddigital platforms. You’ll work with people across Warrigal to bringinformation together and turn it into communications that areuseful, relevant and easy tounderstand.

We’re looking for someone who isorganised, creative and detail-focused, who takes pride inproducing quality work and enjoys working across different types ofcommunication. Most importantly, you’ll understand the differencethoughtful communication can make in helping people feel known,loved and connected.

The benefits | Recognisingyour value

• Not For Profit salary packagingbenefits – pay up to $18,550less tax per year, meaning more money foryou
• Career break schemes, additionalpurchased leave and more
• Commitment to on-goingprofessional and careerdevelopment
• Subsidised access to your localgym and 200+ more across the country with a FitnessPassport
• 24/7 access to mental, physical,social and financial support via theEAP

The requirements | What ittakes to do this work

• Relevant tertiary qualificationsor experience in communications, marketing, journalism, PR or arelated field.
• Excellent writing, editing andproofreading skills, with strong attention to detail andaccuracy.
• Ability to work within anestablished house style, voice and editorial guidelines andrespond constructively to feedback.
• Strong organisational skills,with the ability to manage competing priorities, meet deadlinesand work independently.
• Strong interpersonal skills andconfidence working with diverse internal and externalstakeholders.
• Discretion and sound judgementwhen handling confidentialinformation.
• Understanding of internalcommunications and the ability to communicate withempathy.
• Understanding of and commitmentto workplace equity, diversity andinclusion.
• Proficiency in Microsoft 365,including Teams, Outlook, Word and SharePoint, and ability tolearn new platforms quickly.
• Current NSW driverlicence.
• SharePoint intranet experience,including page creation, permissions and contentmanagement.
• Graphic design and multimediaskills using Canva, Adobe Creative Suite or similartools.
• Understanding of Large LanguageModels, including how they work and theirlimitations.
• Knowledge of the aged caresector and key industry issues.

What our people love aboutworking here:

A supportive, passionateculture : It’s acommunity filled with inspiring, big-hearted people. We back eachother, listen without judgement and lead with kindness, respect andunwavering support - for our customers, residents and each other.This is encouraged from the top down and worked hard at – everyday.

Leaders who valueyou: It’s important youfeel valued. To us, this is not aone-off task. But a commitment to creating an environment where youfeel seen, heard and valued – every day. Leaders and managers gooutoftheirway to understand you, respect your opinions and hearwhat you have to say. This creates greater unity and collaborationwith each other.

One team, united in ourpurpose : We supportolder people to have great lives. We put older people first ineverything we do. On an everyday level, we help them age withdignity, independence, happiness and connectedness. On a bigpicture level, we’re challenging ageist thinking in Australia. Thisis the Warrigal Way.

Who we are | A community whocares

Warrigal has firmly establisheditself in the aged care community for over 60 years. We’re proud ofthe diverse range of retirement living and aged care services we’vebuilt up in that time, but we still have the same appetite to growand innovate. Meaning, you’ll have the chance to move around, getpromoted or explore different areas across our expanding businessin Illawarra, Southern Highlands, Queanbeyan, and Canberra – ifthat’s what you want.

This is your chance to do work thatmatters, and make a meaningful difference to the lives ofAustralia’s older community – now and in thefuture.

JOIN US AND BE THEDIFFERENCE

We encourage Aboriginal and TorresStrait islander people, workers of all abilities, ages and peoplefrom culturally and linguistically diverse backgrounds to apply andjoin our community.

If successful, you may be asked to doa medical, National Criminal History Check or NDIS Worker ScreeningCheck, and provide references.