Quality & Compliance Manager Drive Quality & Compliance, Empower Success!

PEER; South Australia; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work

Onsite parking

Competitive salary

Gym access

Canteen

Volunteer day

Community leave

Uniform + laundry allowance

Monthly RDO program

Christmas shutdown

Job summary

PEER is seeking an experienced Quality & Compliance Manager to lead the organisation's quality assurance, compliance and continuous improvement framework across the RTO and GTO. Reporting to the CEO, you will oversee governance, reporting and regulatory obligations with a strong focus on driving outcomes.

You will guide audits, risk management and capability development, ensuring quality training and learner outcomes across PEER’s operations.

Qualifications

• Experience leading quality assurance frameworks in regulated environments.
• Strong understanding of standards for RTOs and funded training contracts.
• Proven ability to manage audits, compliance reviews and regulatory relationships.

Responsibilities

• Lead the organisation's quality assurance, compliance, and continuous improvement framework.
• Coordinate internal and external audits and manage corrective actions.
• Monitor performance, manage compliance risks and drive improvement initiatives across the group.
• Provide governance and reporting to Executives and the Board on quality, compliance, and risk.
• Lead stakeholder engagement and capability development across leaders, trainers and host employers.
• Support quality training and employment outcomes with external stakeholders.

Skills

Quality management

Regulatory compliance

Audits & governance

Stakeholder engagement

Continuous improvement

Education

Governance, risk management, quality qualification

Job description

PEER is seeking an experienced Quality & Compliance Manager to join our Quality & Compliance department.

Reporting directly to the CEO, the Quality & Compliance Manager is responsible for leading the organisation’s quality assurance, compliance and continuous improvement framework across the Registered Training Organisation (RTO) and Group Training Organisation (GTO).

Key Responsibilities

Lead Quality and Compliance

Maintain and improve the Quality Management System (QMS), ensuring compliance with all regulatory, contractual and organisational requirements.

Manage Audits And Regulatory Requirements

Coordinate internal and external audits, maintain audit readiness, and manage compliance obligations and corrective actions.

Drive Continuous Improvement and Risk Management

Monitor performance, manage compliance risks, and implement continuous improvement initiatives across the organisation.

Provide Governance and Reporting

Maintain compliance documentation and deliver accurate reporting on quality, compliance and risk matters to Executive and Board stakeholders.

Lead Stakeholder Engagement and Capability Development

Provide guidance and training on quality and compliance requirements, fostering a culture of accountability, collaboration and continuous improvement.

Support Quality Training and Employment Outcomes

Work collaboratively with leaders, trainers, field officers, host employers and external stakeholders to ensure quality training, employment and learner outcomes.

About You

You are an experienced quality and compliance professional with a strong track record of leading quality assurance frameworks and driving continuous improvement within complex, regulated environments. Ideally, you bring experience from the vocational education and training, apprenticeship, group training, or ISO quality sectors and are confident navigating regulatory requirements and compliance obligations.

You have a sound understanding of the Standards for RTOs, funded training contracts, and apprenticeship and traineeship systems, coupled with experience managing audits, compliance reviews, and regulatory relationships. Your ability to identify risks, implement practical solutions, and maintain robust governance frameworks enables you to support organisational success while ensuring compliance.

A natural leader, you can influence and engage stakeholders at all levels, build strong working relationships, and develop high-performing teams. You are highly organised, analytical, and detail-oriented, with excellent written communication skills and the ability to develop policies, reports, and compliance documentation to a high standard.

To Be Successful In This Role, You Will Have

• A relevant tertiary qualification in governance, risk management, quality, business, or a related discipline.
• At least 5 years' experience in a quality and compliance role or a similar position.
• Demonstrated experience leading quality assurance, compliance, audit, and continuous improvement activities.
• Strong stakeholder engagement, communication, and change management skills.
• A high level of integrity, professional judgement, and commitment to achieving quality outcomes.

PEER Perks

• Full-time position offering hybrid work and flexibility
• Onsite car parking and main PEER office and overflow car park
• Competitive salary
• Free access to an onsite gym
• On-site canteen
• Paid volunteer day per year
• Paid community service leave, eg military leave
• Free staff uniform (optional) and laundry allowance
• Monthly RDO Program
• Company Gifted Leave - Christmas shutdown period

PEER values inclusion and is committed to building a diverse working environment. We welcome applications from Veteran, Aboriginal and Torres Strait Islander peoples, women, culturally and linguistically diverse candidates, people living with a disability, members of the LGBTIQA+ community, and individuals who may not tick all the criteria being sought but are passionate about shaping the future workforce of South Australia.