Quality and Compliance Manager

The Salvation Army; City of Parramatta; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Salary packaging

Salvos Rewards

Novated car leasing

Wellness app

Employee Assistance Program

Job summary

Eva Burrows College, the national learning centre for The Salvation Army Australia, seeks a permanent, full-time RTO Compliance Leader to oversee ASQA registration, contracts and funding. You will guide staff development and ensure high-quality teaching while supporting cross-functional teams.

The role requires strong VET compliance knowledge, 5+ years in a similar role, and experience with stakeholder engagement. Hybrid work, competitive salary, and benefits are offered.

Qualifications

• At least 5 years experience in a vocational education and training compliance role.
• Demonstrated knowledge across a number of functional VET areas.
• Tertiary qualifications in Adult Education.
• TAE40122 Certificate IV in Training and Assessment (or equivalent).
• Experience engaging with and managing stakeholder expectations at all levels.
• Ability to lead cross functional groups and manage projects.
• Experience with Student Management and Learning Management Systems.

Responsibilities

• Quality management: oversee systems, policies and procedures to ensure compliance and quality.
• Stakeholder engagement: work with the national regulator and government departments for alignment.
• Continuous improvement: evaluate RTO activities and implement improvements.
• Support RTO personnel: provide development opportunities to staff and trainers.
• Managing staff: guide the Quality Team to meet aims and objectives.

Skills

Quality management

Stakeholder engagement

Continuous improvement

Staff development

Project management

Education

Adult Education degree

TAE40122 Certificate IV in Training and Assessment

Tools

Student Management System

Learning Management System

Job description

Eva Burrows College Vocational Training is a Registered Training Organisation accredited to provide a wide range of courses and qualifications focussed on equipping individuals for work, or further education. The RTO specialises in community service programs such as Business, Leadership & Management, Financial Counselling, Hospitality, Community Services, Alcohol and Other Drugs, Chaplaincy, Ministry and a range of short courses.

As part of Eva Burrows College, the national learning centre for The Salvation Army Australia, the RTO is a college for all people. Eva Burrows College contributes to The Salvation Army's mission to transform lives of the Australian community by combining quality training along with expertise of frontline work to equip and empower individuals for life, mission and service.

ABOUT THE ROLE

You will be responsible for maintaining compliance in accordance with the requirements of the national regulator and government agencies, overseeing contracts and funding arrangements, maintaining registration with the Australian Skills and Quality Authority (ASQA). Additionally, you will support the RTO staff, providing guidance and professional development opportunities. The role is permanent, full time.

Key Responsibilities:

• Quality management - oversee and monitor the systems, policies and procedures to ensure compliance and quality, and manage risks.
• Stakeholder engagement - work with the national regulator, government departments and colleagues across The Salvation Army to ensure alignment and compliance with quality frameworks.
• Continuous improvement - ensure the evaluation and suitability of the RTO activities, compiling reports and recommendations to ensure improvements and compliance are maintained.
• Support RTO Personnel - ensure the RTO staff and trainers receive appropriate professional development to ensure compliance is maintained and teaching is the highest quality.
• Managing staff - work with, manage and provide guidance to the Quality Team to ensure that the aims, objectives and expectations of the RTO are met.

ABOUT YOU

Our ideal candidate will have demonstrated experience in a senior RTO management role within Vocational Education & Training sector. You have a strong compliance and quality background and a solid understanding of Vocational Education and Training (VET) Quality Framework. To be successful in this role you will also require:

• At least 5 years experience in a vocational education and training compliance role
• Demonstrated experience and knowledge across a number of functional VET areas
• Tertiary qualifications in Adult Education
• TAE40122 Certificate IV in Training and Assessment (or equivalent)
• Demonstrated experience in engaging with and managing the expectations of stakeholder groups at all levels
• Demonstrated ability to lead and support cross functional working groups and manage projects
• Proven experience in a range of communication mediums and information technology including Student Management and Learning Management Systems.

WHY WORK FOR US?

TSA offers an inclusive work culture and strong opportunities for career development. In return we also offer benefits such as:

• Hybrid working environment.
• An attractive salary including NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits ($2650)
• Salvos Rewards - Access to exclusive financial, retail and lifestyle discounts and benefits
• Novated car leasing, discounts on car hire and purchase
• Salvos Wellness app and program, including access to Fitness Passport
• Employee Assistance Program - Independent confidential counselling service

Applications will close as soon as a suitable candidate is secured. Current applicants do not need to reapply.

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here - providing support, safety, community, and opportunity.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.