Aged Care Quality & Compliance Coordinator

Home Care Assistance; Gosford; On-site; AUD 90,000 - 110,000; Full time

Job summary

Home Care Assistance is seeking a Quality and Compliance Coordinator to oversee quality, governance, compliance, risk management, incident handling, complaints management and continuous improvement activities.

Working with the Clinical, Quality and Compliance Manager, the role supports internal audits, policy development and governance reporting while ensuring regulatory compliance and audit readiness across the organisation.

Qualifications

• Compliance experience in regulated settings.
• Experience in aged or community care preferred.
• Strong organisation, tracking and documentation skills.
• Ability to identify risk and escalate appropriately.
• Knowledge of quality management, compliance and governance principles.
• Familiarity with aged care reforms and quality standards.
• Experience maintaining registers, compliance tracking or coordinating projects.
• Strong analytical, problem-solving and critical thinking abilities.
• Excellent attention to detail and written communication.
• Clear, audience-appropriate communication style.

Responsibilities

• Assist in implementing and monitoring the Quality Management Framework.
• Support compliance with aged care legislation, standards and funding.
• Maintain quality registers, compliance records, audit schedules and governance docs.
• Monitor quality and compliance activities to meet deadlines.
• Coordinate incident, feedback and complaints management from receipt to closure.
• Maintain incident, complaints, feedback and corrective action registers.
• Coordinate internal audits and assist with planning, evidence collection and reporting.
• Draft, review and maintain policies, procedures, forms and governance documents.
• Assist with governance reports for committees, leadership and Board.
• Liaise with Care Partners, Managers and stakeholders on quality and compliance matters.

Skills

Compliance experience

Aged care/community care exposure

Organisational skills

Documentation skills

Risk identification

Quality management knowledge

Aged care reforms awareness

Registers & tracking

Analytical thinking

Written communication

Job description

Home Care Assistance is seeking a Quality and Compliance Coordinator to oversee quality, governance, compliance, risk management, incident handling, complaints management and continuous improvement activities.

Working with the Clinical, Quality and Compliance Manager, the role supports internal audits, policy development and governance reporting while ensuring regulatory compliance and audit readiness across the organisation.