Quality & Compliance Coordinator — Pet Wellness

Petbarn; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Greencross Pet Wellness Company is seeking an experienced QA and Compliance Coordinator to join our North Ryde Support Office. Reporting to the ESG & Supplier Compliance Manager, you will help maintain quality control protocols and ensure regulatory compliance for private label products, safeguarding our brand and customer experience.

You will coordinate investigations, risk assessments and supplier audits, while supporting incident management, reporting and stakeholder collaboration across the

Qualifications

• Bachelor’s degree in Regulation & Compliance, Business administration, Regulatory Affairs or a related field; or Certificate IV and/or Diploma in Compliance & Risk Management
• Minimum of 3-5 years of experience in QA and/or compliance roles, preferably within the retail or pet industry
• Strong knowledge of quality assurance principles, standards, and methodologies
• Excellent analytical, problem-solving, and decision-making skills with strong communication and interpersonal skills
• Attention to detail and a commitment to maintaining high standards of quality and compliance

Responsibilities

• Support ESG & Supplier Compliance Manager with ongoing maintenance of quality control protocols, standards and processes
• Support ESG & Supplier Compliance Manager with maintenance with our Supplier Program
• Coordinate investigation and resolution of quality issues and non-conformances in a timely manner
• Coordinate risk assessments and develop mitigation plans for potential safety issues
• Support ESG & Supplier Compliance Manager with maintenance of all quality assurance reporting
• Support ESG & Supplier Compliance Manager with ongoing product compliance with relevant local, national and international regulations and standards, supplier audits and communication of changes in regulatory requirements
• Support ESG & Supplier Compliance Manager with co-ordination of PL Supplier Audit schedules and processes
• Support ESG & Supplier Compliance Manager with maintenance of all compliance documentation and reporting
• Coordinate with internal stakeholders, including senior management, with customer incident and complaint management process
• Support Customer Service Team in communication with customers to resolve quality-related issues and ensure their satisfaction
• Assist with product withdrawals and recall processes
• Support ESG & Supplier Compliance Manager with maintenance and co-ordination of customer incident reporting
• Support ESG & Supplier Compliance Manager with the maintenance of accurate and comprehensive documentation across QA and compliance activities
• Support ESG & Supplier Compliance Manager with preparation of detailed reports across all quality and compliance metrics to senior management
• Support ESG & Supplier Compliance Manager with timely and accurate reporting to senior management for reporting to regulatory authorities as required
• Collaborate with internal stakeholders, suppliers and 3rd party agencies to ensure product quality and compliance from sourcing to final product

Skills

Attention to detail

Analytical thinking

Communication

Problem solving

Regulatory knowledge

Education

Bachelor’s degree in Regulation & Compliance

Certificate IV in Compliance & Risk Management

Diploma in Compliance & Risk Management

Job description

Greencross Pet Wellness Company is seeking an experienced QA and Compliance Coordinator to join our North Ryde Support Office. Reporting to the ESG & Supplier Compliance Manager, you will help maintain quality control protocols and ensure regulatory compliance for private label products, safeguarding our brand and customer experience.

You will coordinate investigations, risk assessments and supplier audits, while supporting incident management, reporting and stakeholder collaboration across the