Quality Assurance Officer

Downer Group; Wangaratta; On-site; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Career development opportunities

Leadership programs like Thrive andOwn

Career growth

Safety culture

Impactful infrastructure projects

Job summary

Downer Group, a leading provider of integrated services in Australia and New Zealand, is seeking a Quality Assurance Officer to support delivery of the VRMC. This role provides independent assurance that works meet contractual requirements, specifications and approved practices, with a strong field presence.

You will work with delivery teams, supervisors and client stakeholders to verify quality outcomes, identify non-conformances and drive continuous improvement across maintenance and capital

Qualifications

• Experience in quality assurance, auditing or inspections within road maintenance or civil works.
• Sound understanding of quality systems and compliance frameworks (ISO-aligned desirable).
• Confidence managing non-conformances and engaging with client audit processes.
• Clear, professional communicator with a practical, improvement-focused mindset.

Responsibilities

• Conduct audits, inspections and surveillance across road maintenance and capital works
• Verify compliance with VRMC contract requirements, DTP specifications and Quality Plans
• Review completed works to ensure durability, fitness for purpose and audit readiness
• Identify non‑conformances, raise corrective actions and track close‑out
• Analyse trends in defects and rework to support improved delivery performance
• Provide practical guidance to crews and supervisors to promote first‑time quality

Skills

Quality assurance

Auditing

Inspections

Quality systems

ISO standards

Non-conformances

Stakeholder communication

Education

Certificate IV in Quality

Diploma in Civil Construction

Job description

At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.

About the Team

Downer’s Transport & Infrastructure business manages and maintains road networks across Australia and New Zealand, with civil and commercial construction in New Zealand. We are an integrated trans‑Tasman team with a leading portfolio of products and services. By sharing our capabilities and insights across our regions we achieve the best technical solutions for our customers’ challenges, and for our communities.

Job Description

We are seeking a Quality Assurance Officer to support delivery of the Victorian Road Maintenance Contract (VRMC). This role provides independent assurance that works are delivered in line with contractual requirements, specifications and approved work practices.

You will work closely with delivery teams, supervisors and client stakeholders to verify quality outcomes and support continuous improvement across maintenance and capital works. The role has a strong field presence and balances independence with collaboration.

Key responsibilities

• Conduct audits, inspections and surveillance across road maintenance and capital works
• Verify compliance with VRMC contract requirements, DTP specifications and Quality Plans
• Review completed works to ensure durability, fitness for purpose and audit readiness
• Identify non‑conformances, raise corrective actions and track close‑out
• Analyse trends in defects and rework to support improved delivery performance
• Provide practical guidance to crews and supervisors to promote first‑time quality

What you’ll bring

• Experience in quality assurance, auditing or inspections within road maintenance or civil works
• Sound understanding of quality systems and compliance frameworks (ISO‑aligned desirable)
• Confidence managing non‑conformances and engaging with client audit processes
• Clear, professional communicator with a practical, improvement‑focused mindset
• Certificate IV or Diploma in Quality, Civil Construction, Engineering or a related field (desirable)

Benefits

• Enjoy career development opportunities, including leadership programs like Thrive and Own Career
• Make a real impact on the performance and sustainability of critical infrastructure.
• Work with a collaborative, forward‑thinking team that values innovation and continuous improvement.
• Be part of a culture that values safety, integrity, and excellence in everything we do.
• A major role in improving network outcomes across a region spanning alpine ranges to the Murray River.

Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.