Quality Assurance Coordinator

Sharp & Carter; Victoria; On-site; AUD 70,000 - 90,000; Full time

Job summary

Sharp & Carter is seeking a Quality Assurance Coordinator for a hands-on role within a busy Australian food manufacturing site. You will partner with production to maintain HACCP, SQF, and GMP standards, manage retailer specifications, and drive continuous improvement to ensure best-in-class quality and compliance.

You will lead investigations into customer complaints, manage non-conformances, and support audits while maintaining accurate documentation and traceability across supplier approval

Qualifications

• Bachelor's degree in Food Science, Food Technology, or related discipline.
• 3+ years' experience within food manufacturing quality assurance or compliance.
• Strong understanding of HACCP, SQF, GMP, and food safety standards.
• Experience managing retailer requirements and quality systems.
• Exposure to major retailer portals and specifications (Coles, Woolworths, ALDI highly regarded).
• Experience managing complaints, non-conformances, audits, and corrective actions.

Responsibilities

• Maintaining and improving food safety and quality systems including HACCP, SQF, and GMP.
• Managing retailer specifications, documentation, and compliance requirements.
• Supporting Coles, Woolworths, ALDI, and customer compliance systems.
• Leading customer complaint investigations and non-conformance management.
• Conducting quality checks and providing a strong QA presence on the production floor.
• Supporting internal, customer, and third-party audits.
• Ensuring compliance with FSANZ and customer standards.
• Managing traceability processes, supplier approvals, and mock recall activities.
• Conducting sensory evaluations and product quality assessments.
• Maintaining accurate quality documentation, records, and specifications.
• Supporting continuous improvement initiatives across quality and compliance.
• Assisting with new product development activities and technical requirements.

Skills

Quality Assurance

Food Safety

Auditing

Documentation

Communication

Education

Bachelor's degree in Food Science or related

Job description

About the Company

Our client is a growing Australian food manufacturer specialising in high-quality ready-to-eat products supplied across retail and foodservice channels. The business has built a strong reputation for delivering premium products while maintaining a strong focus on food safety, quality, and customer satisfaction.

With a continued focus on quality excellence and operational improvement, they are seeking a Quality Assurance Coordinator to join their team and support site quality systems and compliance activities.

About the Role

The Quality Assurance Coordinator will play a key role in maintaining and improving food safety and quality standards across the manufacturing site. This is a hands-on role requiring someone who is comfortable working closely with production teams, managing retailer requirements, and driving continuous improvement initiatives.

Key responsibilities include:

• Maintaining and improving food safety and quality systems including HACCP, SQF, and GMP
• Managing retailer specifications, documentation, and compliance requirements
• Supporting Coles, Woolworths, ALDI, and customer compliance systems
• Leading customer complaint investigations and non-conformance management
• Conducting quality checks and providing a strong QA presence on the production floor
• Supporting internal, customer, and third-party audits
• Ensuring compliance with FSANZ and customer standards
• Managing traceability processes, supplier approvals, and mock recall activities
• Conducting sensory evaluations and product quality assessments
• Maintaining accurate quality documentation, records, and specifications
• Supporting continuous improvement initiatives across quality and compliance
• Assisting with new product development activities and technical requirements

This is an excellent opportunity for a quality professional who enjoys a hands-on manufacturing environment and wants genuine ownership across food safety, compliance, and quality outcomes.

Skills & Experience

To be successful in this role, you will have:

• Bachelor's degree in Food Science, Food Technology, or related discipline
• 3+ years' experience within food manufacturing quality assurance or compliance
• Strong understanding of HACCP, SQF, GMP, and food safety standards
• Experience managing retailer requirements and quality systems
• Exposure to major retailer portals and specifications (Coles, Woolworths, ALDI highly regarded)
• Experience managing complaints, non-conformances, audits, and corrective actions
• Strong attention to detail with a practical, solutions-focused mindset
• Ability to work autonomously and take ownership of quality outcomes
• Strong communication skills with the ability to influence production teams and stakeholders
• Flexible approach with the ability to manage competing priorities in a fast-paced environment