Quality and Assurance Manager

NSW Health; Randwick; On-site; AUD 138,000 - 156,000; Full time

Benefits offered by this job

Salary packaging options

Up to $9K living expenses

Novated Leasing

Discounted Private Health Insurance

Up to 12 allocated days off each year

In-house training with My Health Learn

Job summary

NSW Health in Australia is seeking a Quality and Assurance Manager for Prince of Wales Hospital to lead quality governance and accreditation activities. The role focuses on improving patient safety and performance across hospital facilities and coordinating clinical improvement initiatives.

Based at Prince of Wales Hospital, the role reports to the PSIU Manager, overseeing audits, data analysis and education programs to strengthen clinical outcomes and safety culture.

Qualifications

• Relevant tertiary qualifications and/or extensive equivalent work experience in quality, safety and risk management.
• Ability to apply principles or rapidly acquire skills in risk management, auditing and monitoring, accreditation and clinical quality tools.
• Excellent verbal and written communication, analytical and problem-solving skills; ability to train staff on quality issues.
• Understanding of enterprise risk management concepts and mitigation of patient safety risks.
• Knowledge of quality management systems, NSQHS and NATA standards.
• High-level computer literacy with MS Word, Excel, PowerPoint and Outlook.
• Current driver’s license and willingness to travel.

Responsibilities

• Provide high-level analytical, quality improvement and clinical governance support.
• Coordinate accreditation processes and guide quality improvement and risk management initiatives.
• Lead development, implementation and evaluation of clinical improvement projects.
• Build relationships with clinical and corporate stakeholders; oversee clinical audit and performance monitoring.
• Analyze and report on quality indicators; support strategies to address gaps and improve outcomes.
• Promote patient safety and continuous improvement through staff education and collaboration.

Skills

Quality management

Risk management

Communication skills

Training & education

NSQHS knowledge

MS Office

Driver's license

Education

Tertiary qualifications in quality/safety/risk

Tools

Microsoft Office

Job description

Employment Type:TemporaryFull Time until October 2027
Position Classification:Health Manager Level 3
Remuneration:$137,525.00 - $156,231.00 per annum plus superannuation
Hours Per Week:38
Applications Close: Sunday, 29th November 2026

Quality and Assurance Manager, Prince of Wales Hospital

• Financial benefits - Salary packaging options - Up to $9K for living expenses, $2.6K meal & entertainment, Novated Leasing; and Discounted Private Health Insurance.
• Work-life balance - Up to 12 allocated days off each year (for full-time employees) in addition to annual leave.
• Professional growth - Learning and development opportunities, including in-house training with RTO My Health Learning.
• Health & wellbeing - Discounted gym memberships with a Fitness Passport and Employee Assistance Program (EAP) for employees and family members.

The Role

The Quality and Assurance Manager at Prince of Wales Hospital is responsible for providing high-level analytical, quality improvement and clinical governance support to strengthen patient safety, service performance and accreditation compliance across the hospital and associated facilities. Working under the direction of the PSIU Manager, the role supports and coordinates accreditation processes, provides expert guidance on quality improvement and risk management, and leads the development, implementation and evaluation of clinical improvement initiatives.

The position builds effective relationships with clinical and corporate stakeholders, oversees clinical audit and performance monitoring systems, analyses and reports on quality indicators, and supports the development of strategies to address performance gaps and improve clinical outcomes. The role also promotes a strong culture of patient safety, continuous improvement and clinical excellence through staff education, multidisciplinary collaboration and active engagement in hospital quality and safety governance processes.

Where You'll be Working

Prince of Wales Hospital and Community Health Service is a Level 6 Tertiary Referral Hospital with an inpatient bed base of 370. Each year we care for more than 70,000 patients in our Emergency Department and have around 50,000 admissions to the inpatient units. POWH offers an outpatient service and rural outreach service and provides more than 900,000 occasions of non-admitted patient care each year, including innovative virtual models of care. We have transitioned the majority of inpatient units and wards to the Acute Services Building (ASB) including a state of the art Emergency Department and Intensive Care Unit. POWH provides an exceptional staff experience and enhanced patient and family outcomes as a result of the provision of person-centred care.

Randwick Local council is renowned for our world-class beaches and supported by cafes and restaurants to tickle your taste-buds, Randwick’s fascinating coastline and atmosphere will have you in awe the minute you arrive. Offering a mix of historic buildings, impressive beaches and coastal walks coupled with boutique restaurants, transport links and a vibrant nightlife, you’ll never be short of things to do in this progressive community.

Selection Criteria

• Relevant tertiary qualifications and/or extensive equivalent work experience in quality, safety and risk management
• Demonstrated ability to apply principles or ability to rapidly acquire technical knowledge and skills in risk management, auditing and monitoring, accreditation and clinical quality tool
• Demonstrated high-level communication (verbal and written), analytical and problem-solving skills, including presentation skills and the ability to provide training and education on quality and assurance issues to clinical and clinical support staff
• Demonstrated understanding of risk management concepts in relation to enterprise risk management identification, and subsequent strategies and contribute to mitigation of identified patient safety risks
• A working knowledge of a broad range of quality management systems to review and monitor an organisations performance including but not limited to National Safety and Quality Healthcare Standards and National Association of Testing Authorities (NATA)
• High-level computer literacy with demonstrated experience in Microsoft Office including Word, Excel, Powerpoint and Outlook
• Current drivers license (with a willingness to travel in accordance with the demands of the position)

Information for Applicants:

• An eligibility list may be created for future vacancies
• Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.
• Applicants will be assessed against the essential requirements and selection criteria contained within the position description
• Recommended applicants will be reviewed for compliance with NSW Health policy directiveOccupational Assessment, Screening and Vaccination against Specific Diseasesfor all positions prior to offer
• We do have an Aboriginal Workforce Team that can also provide support(***************@health.nsw.gov.au)and for additional information please visit ourStepping Up Website

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristic including age, ethnicity, cultural or spiritual background, gender identity, disability, education and social-economic status. Read about our Diversity, Inclusion and Belonging Strategy for more information.

Reasonable Adjustments

NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email***************@health.nsw.gov.auand let us know.

Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required.

For role related queries or questions contact Charlotte Birchall on ***************@health.nsw.gov.au

OurCOREValues are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace.