QLD | Customer Service Operator (Full time)

SI1126CU; Brisbane; On-site; AUD 42,000 - 56,000; Full time

Job summary

SIFA Australia is seeking a Customer Service Operator to join our Virginia office team in Queensland. You will manage shipments from initial handling to final delivery, ensuring high-quality service and effective stakeholder communications.

Ideal candidates have 2+ years in freight forwarding, are bilingual in English and French, and can work in a fast-paced environment. Australian residents or citizens are preferred; visa sponsorship may be considered.

Qualifications

• Experience in freight forwarding is required or highly preferred.
• Bilingual English and French is preferred.
• Australian permanent residents or citizens preferred or visa sponsorship considered.

Responsibilities

• Respond to customer enquiries by phone and email.
• Monitor shipments and deliveries.
• Coordinate operations with carriers, warehouses and internal teams.
• Arrange collection and delivery of goods.
• Prepare and verify transport and delivery documentation.
• Update customer records in the CargoWise system.
• Keep customers informed of delivery timeframes and delays.
• Handle customer complaints and provide solutions.
• Monitor invoicing and operational charges.

Skills

Organisational skills

Communication skills

Customer focus

Attention to detail

Computer proficiency

Fast-paced work

Tools

CargoWise

Job description

QLD | Customer Service Operator (Full time)

SIFA is currently seeking a Customer Service Operator to join its team at the Virginia office.

SIFA is currently seeking a Customer Service Operator to join its team at the Virginia office.

Offer and profile description

Manage the operational and administrative aspects of customer shipments, from the initial handling of goods through to final delivery, ensuring high-quality customer service and effective communication with all stakeholders.

Key Responsibilities

• Respond to customer enquiries by phone and email.
• Monitor shipments and deliveries.
• Coordinate operations with carriers, warehouses and internal teams.
• Arrange the collection and delivery of goods.
• Prepare and verify transport and delivery documentation.
• Update customer records and information in the logistics management system (CargoWise).
• Keep customers informed of delivery timeframes, potential delays and any issues.
• Handle customer complaints and provide appropriate solutions.
• Monitor invoicing and operational charges.

Required Skills

• Strong organisational and prioritisation skills.
• Excellent communication skills.
• Customer-focused approach and team spirit.
• Accuracy and attention to detail.
• Proficiency in computer applications.
• Ability to work in a fast-paced environment.

Ideal Candidate Profile

SIFA is looking for an organised, proactive, flexible and customer-focused individual who can manage multiple shipments simultaneously and work effectively with different stakeholders across the logistics supply chain.

Experience: Minimum 2 years of experience in freight forwarding.

Languages: Bilingual French and English preferred.

Visa / Work Rights: Australian permanent residents or Australian/New Zealand citizens are preferred. SIFA is also open to considering visa sponsorship depending on the candidate's profile.

Spoken language(s)

English, French

Level of experience required

Junior (1-5 years)

More information about the company

SIFA Australia is a dynamic and fast-growing international freight forwarding company, supporting customers across air, sea and logistics solutions.

As part of our continued development in Australia, we are looking to strengthen our Melbourne sales team and further develop our trade relationships between Australia and Europe, with a particular focus Italy.

We are looking for an energetic, commercially minded Outside Sales Representative who enjoys developing new business, building long-term customer relationships and working in an international environment.