Public Trust Officer, Public Trust Office

Queensland Government; Mackay Regional; On-site; AUD 65,000 - 85,000; Full time

Job summary

Queensland Public Trustee is seeking a Public Trust Officer in Mackay to manage a caseload of deceased estates and deliver compassionate, high-quality service to customers. You will work with colleagues and engage with a range of internal and external stakeholders to achieve the best outcomes.

This permanent, full-time role offers the opportunity to develop expertise in estate administration, legislation and decision-making within a fast-paced environment while supporting Queenslanders through

Qualifications

• Customer-focused with empathy and resilience.
• Ability to manage competing priorities with accuracy and professionalism.
• Excellent interpersonal and communication skills across diverse stakeholders.
• Ability to handle sensitive information with discretion.

Responsibilities

• Manage a caseload of deceased estates and related documentation.
• Prepare and file documentation in accordance with wills, estates and trusts legislation.
• Provide clear, timely advice to customers and engage with internal/external stakeholders.
• Deliver compassionate, high-quality service through challenging life events.

Job description

As a Public Trust Officer within the Deceased Estates team, you will manage a caseload of estate matters while delivering compassionate, high-quality service to customers. You will work collaboratively with colleagues and engage with a range of internal and external stakeholders to achieve the best outcomes.

This is an exciting permanent full-time opportunity based in Mackay.

• Meaningful work with real impact: Support Queenslanders through significant life events by administering deceased estates and helping customers navigate complex and often sensitive circumstances.
• Varied and engaging caseload: Manage estate matters, including file management and preparation of documentation, while applying legislation across wills, estates and trusts.
• Customer-focused work: Build respectful, empathetic relationships and provide clear, timely advice that supports customers to understand decisions and outcomes.
• Develop your expertise: Strengthen your knowledge of estate administration, legislation and decision-making through hands-on experience in a fast-paced environment.

About you

You are a customer-focused professional who enjoys helping people and building positive relationships. You thrive in a fast-paced environment, can manage competing priorities and approach challenging situations with empathy, professionalism and resilience.

To excel in this role, the following attributes will be your keys to success:

• Resilience and professionalism when supporting customers experiencing vulnerability, grief or complex personal circumstances.
• A strong commitment to delivering responsive, accurate and high-quality customer service.
• Excellent interpersonal and communication skills, with the ability to build trust and rapport with a diverse range of customers and stakeholders.
• The ability to manage competing priorities while maintaining accuracy, attention to detail and high service standards.
• Sound judgement and problem-solving skills, with the ability to make informed decisions within legislative, policy and procedural frameworks.
• Well-developed conflict resolution, negotiation and influencing skills to effectively manage challenging conversations and behaviours.
• A collaborative approach and commitment to contributing positively to team and organisational outcomes.
• The ability to handle sensitive and confidential information with discretion, care and professionalism.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to trust and estate administration and advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management. We have been looking after Queenslanders and their families since 1916.

Public Trust Officer, Public Trust Office Mackay, Australia