Government Benefits Advisor

The Public Trustee of Queensland; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Public Trustee of Queensland in Brisbane is seeking a knowledgeable professional to guide vulnerable Queenslanders in accessing government benefits and aged care supports. You will work with Services Australia, the Department of Veterans' Affairs and internal teams to provide expert guidance and drive service improvements.

This permanent, full-time role emphasizes training, policy development and building capability across a geographically dispersed workforce to deliver better outcomes.

Qualifications

• Expert knowledge of government benefits administered by Services Australia and the Department of Veterans' Affairs.
• Ability to interpret legislation and translate into practical guidance for varied stakeholders.
• Experience developing, implementing and improving training and knowledge resources.

Responsibilities

• Provide specialist guidance on entitlements and aged care matters to employees and leaders.
• Lead training initiatives, develop knowledge resources and improve service processes.
• Collaborate with internal stakeholders and external partners to drive improved customer outcomes.
• Build strategic partnerships with Services Australia, DVA and service providers to enhance delivery.

Skills

Government benefits

Stakeholder management

Training delivery

Policy development

Legislation interpretation

Job description

The Public Trustee of Queensland – Brisbane QLD

You will play a critical role in helping vulnerable Queenslanders access the government benefits and supports they are entitled to. As the organisation's subject matter expert, you'll work closely with Services Australia, the Department of Veterans' Affairs and internal stakeholders to provide specialist guidance, build organisational capability and drive continuous improvement through training, policy development and service enhancement initiatives.

This is an exciting permanent flexible full-time opportunity based in Brisbane.

• Make a meaningful difference for Queenslanders: Help customers access vital government benefits, aged care support and financial assistance that can significantly impact their quality of life and wellbeing.


• Become a recognised subject matter expert: Provide trusted advice on government entitlement, legislation changes, and policy matters to employees and senior leaders across the organisation.


• Strengthen organisational capability: Lead training initiatives, develop knowledge resources and improve systems and processes that strengthen service delivery for our customers.


• Build strategic partnerships: Work closely with Services Australia, the Department of Veterans' Affairs, external service providers and internal stakeholders to deliver positive customer outcomes.

About you

You are a knowledgeable and proactive professional who can provide expert advice on government benefits and aged care matters, solving problems and providing practical advice that supports informed decision-making. You have the ability to build strong relationships, influence stakeholders and translate technical information into clear, actionable guidance.

To excel in this role, the following attributes will be your keys to success:

• Demonstrated expertise in government benefits administered by Services Australia and the Department of Veterans' Affairs, including associated legislation, products, services and processes.


• Ability to interpret complex legislation and provide accurate, practical advice and recommendations to a diverse range of stakeholders, including senior leaders.


• Proven experience developing, implementing and improving systems, policies, procedures and knowledge resources that enhance service delivery outcomes.


• Strong stakeholder management skills, with the ability to establish and maintain productive relationships across government agencies, service providers and internal clients.


• Excellent communication, facilitation and training skills, with the ability to build capability and influence outcomes across a geographically dispersed workforce.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to trust and estate administration and advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management. We have been looking after Queenslanders and their families since 1916.