Compassionate Estate Administrator (Deceased Estates)

Queensland Government; Mackay Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Queensland Government in Mackay is seeking a Public Trust Officer to manage a caseload of estate matters with compassion and high-quality service. You will work with colleagues and engage with a range of stakeholders to achieve outcomes in a permanent full-time role based in Mackay.

This position offers meaningful work supporting Queenslanders through life events, with varied and engaging caseloads, documentation preparation, and application of wills, estates and trusts legislation.

Qualifications

• Customer-focused professional with empathy and resilience.
• Excellent interpersonal and communication skills to build trust with diverse customers and stakeholders.
• Ability to manage competing priorities and maintain accuracy under pressure.

Responsibilities

• Manage a caseload of estate matters within Deceased Estates team.
• File management and preparation of documentation across wills, estates and trusts.
• Provide clear, timely advice to customers navigating complex circumstances.
• Collaborate with colleagues and engage with internal and external stakeholders to achieve outcomes.

Skills

Customer focus

Communication skills

Empathy

Conflict resolution

Discretion

Job description

Queensland Government in Mackay is seeking a Public Trust Officer to manage a caseload of estate matters with compassion and high-quality service. You will work with colleagues and engage with a range of stakeholders to achieve outcomes in a permanent full-time role based in Mackay.

This position offers meaningful work supporting Queenslanders through life events, with varied and engaging caseloads, documentation preparation, and application of wills, estates and trusts legislation.