Estate Services Officer – Deceased Estates (Mackay)

The Public Trustee of Queensland; Mackay Regional; Vor Ort; AUD 65.000 - 90.000; Vollzeit

Zusammenfassung

The Public Trustee of Queensland Mackay seeks a Public Trust Officer in the Deceased Estates team to manage a caseload of estate matters, delivering compassionate, high-quality service to customers in Mackay. This permanent full-time role offers collaboration with colleagues and engagement with stakeholders to achieve the best outcomes, while applying wills, estates and trusts legislation.

You will build empathetic relationships, provide clear advice, and develop expertise in estate

Qualifikationen

• Experience handling deceased estates and legal requirements.
• Strong communication and customer service abilities.
• Ability to apply wills, estates and trusts legislation with discretion.
• Empathetic approach when dealing with sensitive situations.

Aufgaben

• Manage a caseload of deceased estates in the Mackay region.
• Prepare and file documentation and ensure compliance with relevant legislation.
• Deliver compassionate, high-quality service to customers and stakeholders.
• Collaborate with team members to achieve optimal outcomes.
• Maintain accurate records and respond to complex inquiries with professionalism.

Kenntnisse

Estate administration

Customer service

Communication skills

Legislation knowledge

Empathy

Jobbeschreibung

The Public Trustee of Queensland Mackay seeks a Public Trust Officer in the Deceased Estates team to manage a caseload of estate matters, delivering compassionate, high-quality service to customers in Mackay. This permanent full-time role offers collaboration with colleagues and engagement with stakeholders to achieve the best outcomes, while applying wills, estates and trusts legislation.

You will build empathetic relationships, provide clear advice, and develop expertise in estate