Public Trust Officer

Queensland Government; Mackay Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Queensland Government in Mackay is seeking a Public Trust Officer to manage a caseload of estate matters with compassion and high-quality service. You will work with colleagues and engage with a range of stakeholders to achieve outcomes in a permanent full-time role based in Mackay.

This position offers meaningful work supporting Queenslanders through life events, with varied and engaging caseloads, documentation preparation, and application of wills, estates and trusts legislation.

Qualifications

• Customer-focused professional with empathy and resilience.
• Excellent interpersonal and communication skills to build trust with diverse customers and stakeholders.
• Ability to manage competing priorities and maintain accuracy under pressure.

Responsibilities

• Manage a caseload of estate matters within Deceased Estates team.
• File management and preparation of documentation across wills, estates and trusts.
• Provide clear, timely advice to customers navigating complex circumstances.
• Collaborate with colleagues and engage with internal and external stakeholders to achieve outcomes.

Skills

Customer focus

Communication skills

Empathy

Conflict resolution

Discretion

Job description

As a Public Trust Officer within the Deceased Estates team, you will manage a caseload of estate matters while delivering compassionate, high-quality service to customers. You will work collaboratively with colleagues and engage with a range of internal and external stakeholders to achieve the best outcomes.This is an exciting permanent full-time opportunity based in Mackay.Why join QPT?Meaningful work with real impact: Support Queenslanders through significant life events by administering deceased estates and helping customers navigate complex and often sensitive circumstances.Varied and engaging caseload: Manage estate matters, including file management and preparation of documentation, while applying legislation across wills, estates and trusts.Customer-focused work: Build respectful, empathetic relationships and provide clear, timely advice that supports customers to understand decisions and outcomes.Develop your expertise: Strengthen your knowledge of estate administration, legislation and decision-making through hands-on experience in a fast-paced environment.About youYou are a customer-focused professional who enjoys helping people and building positive relationships. You thrive in a fast-paced environment, can manage competing priorities and approach challenging situations with empathy, professionalism and resilience.To excel in this role, the following attributes will be your keys to success:Resilience and professionalism when supporting customers experiencing vulnerability, grief or complex personal circumstances.A strong commitment to delivering responsive, accurate and high-quality customer service.Excellent interpersonal and communication skills, with the ability to build trust and rapport with a diverse range of customers and stakeholders.The ability to manage competing priorities while maintaining accuracy, attention to detail and high service standards.Sound judgement and problem-solving skills, with the ability to make informed decisions within legislative, policy and procedural frameworks.Well-developed conflict resolution, negotiation and influencing skills to effectively manage challenging conversations and behaviours.A collaborative approach and commitment to contributing positively to team and organisational outcomes.The ability to handle sensitive and confidential information with discretion, care and professionalism.Interested in applying?Please provide the following information in your application:A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying.Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.QPT is a value for money independent state trustee service dedicated to trust and estate administration and advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management. We have been looking after Queenslanders and their families since 1916.This work is licensed under a Creative Commons Attribution 3.0 Australia License.