Public Safety BA: Procurement-Ready Requirements (Hybrid)

NSW Department of Customer Service; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Job summary

NSW Department of Customer Service – Sydney CBD NSW is seeking experienced Business Analysts to shape the requirements for Australia’s Public Safety Mobile Broadband service. The role focuses on translating frontline and operational needs into procurement-ready requirements and working with stakeholders to maintain quality and traceability.

The position is a temporary full-time role for 6 months, hybrid with in-office Wednesdays and Fridays at McKell Building, Haymarket.

Qualifications

• Strong experience developing detailed business, service or procurement requirements for complex technology or telecommunications services.
• Ability to turn complex user and operational needs into precise, measurable requirements.
• Strong workshop, stakeholder engagement and requirements validation skills.
• Experience across business, operational, technical and service-management environments with emphasis on traceability and quality.
• Hold Essential Security Clearance: able to obtain Baseline Security clearance within six months.

Responsibilities

• Develop procurement-ready requirements by translating use cases, operational needs and service outcomes into clear, measurable requirements.
• Apply the approved Requirements Framework, including drafting, taxonomy, numbering, prioritisation, traceability and governance.
• Maintain quality and traceability across requirements to support supplier responses.
• Define supplier obligations, government responsibilities, service levels, performance measures, acceptance criteria and evidence.
• Lead requirements development and validation with stakeholders.
• Review and improve existing requirements across end-to-end service.
• Progress requirements through assurance and approval, contributing to RFT schedules and evaluation materials.

Job description

NSW Department of Customer Service – Sydney CBD NSW is seeking experienced Business Analysts to shape the requirements for Australia’s Public Safety Mobile Broadband service. The role focuses on translating frontline and operational needs into procurement-ready requirements and working with stakeholders to maintain quality and traceability.

The position is a temporary full-time role for 6 months, hybrid with in-office Wednesdays and Fridays at McKell Building, Haymarket.