Manager Commercial

NSW Department of Customer Service; Sydney; Hybrid; AUD 154,000 - 178,000; Full time

Job summary

NSW Telco Authority within the NSW Department of Customer Service seeks a Commercial Manager to lead the commercial and procurement strategy for the Public Safety Mobile Broadband program. The role focuses on translating complex sourcing challenges into practical tender documentation and market-ready packages.

You will own end-to-end procurement, shaping contracting approaches and supplier engagement across multi-vendor, high-value programs.

Qualifications

• Baseline security clearance (within six months)
• 10+ years hands-on commercial and procurement experience in large, complex programs
• Deep understanding of complex contractual environments (collaborative/consortia)
• Experience reviewing legal documents and providing commercial guidance
• Strong government procurement experience: tender docs, contracting models, negotiations
• Ability to engage with senior stakeholders across technical, commercial and program teams

Responsibilities

• Develop the commercial and procurement components of the PSMB approach-to-market
• Collaborate with technical, service design and program teams to create market-ready tender packages
• Shape the commercial model, contracting approach and supplier engagement for procurement
• Lead end-to-end procurement strategies for large, multi-vendor programs
• Lead evaluation models with jurisdictional participants and negotiate for next program phase
• Provide commercial and procurement advice to senior executives and program leaders
• Contribute to business case requirements with market data and evidence

Skills

Commercial Management

Procurement Strategy

Contract Negotiation

Vendor Management

Governance

Stakeholder Engagement

Tender Development

Public Sector

Job description

Commercial Manager
Grade: Grade 11/12
Salary range: $154,231-178,369 + superannuation and leave loading
Duration: temporary full time role for up to 2 years
Location: Hybrid with an in-office requirement on Tuesday & Friday in McKell (Haymarket). This may be subject to change in line with DCS workplace policies

Lead the commercial approach for the Public Safety Mobile Broadband program, translating complex sourcing challenges into practical, deliverable outcomes. This is an opportunity to influence a nationally significant program while shaping major commercial and procurement activities. You will bring advanced commercial judgement, strong government procurement expertise and hands-on experience delivering complex sourcing activities. You will work across technical, multi-vendor solutions and collaborate with internal and external program teams in a complex national environment. You will understand state and Commonwealth procurement requirements and be comfortable resolving difficult commercial issues within tight timeframes. Pragmatic and outcomes-focused, you will take ownership of delivery and influence stakeholders across jurisdictions, including representatives from public safety agencies.

About the team

This role sits within the Public Safety Mobile Broadband (PSMB) team in the NSW Telco Authority. The PSMB team is shaping the next generation of communications for emergency services across NSW. We're building the business case, delivery model and procurement approach that will improve connectivity and resilience for frontline responders when they need it most.

Your responsibilities will include

• Develop the commercial and procurement components of the PSMB approach-to-market, turning the agreed commercial strategy into clear, market-ready tender documentation.
• Work closely with technical, service design and program teams to bring requirements together into a coherent tender package that is practical, clear and ready for market.
• Shape the commercial model, contracting approach and supplier engagement needed to take PSMB through the procurement process.
• End-to-end procurement and sourcing strategies for large, complex and high-value programs, including multi-vendor and long-term commercial arrangements
• Shaping and leading evaluation models involving jurisdictional participants and creating, shaping and managing negotiation planning ready for the program's next phase.
• Providing authoritative commercial and procurement advice to senior executives and program leaders and influencing jurisdictional equivalent leaders within a high-assurance (insw assurance framework), high-profile environment.
• Contribute to business case requirements through effective analysis, evidence-based market data to support final business case preparation.
• Drive the commercial work through market release, managing commercial risks, decisions, dependencies, probity and assurance requirements along the way.

To be successful in this role you will

• You will be able to obtain and retain minimum Baseline Security clearance within six months to work with sensitive government and critical communications information
• Have significant (10+years) hands-on commercial and procurement experience in large ($700M plus), complex programs (ideally multi solution, multi-agency), including preparing major procurements for market (ideally that involve multi-vendor solutions).
• Deep commercial understanding and background in complex contractual environments (such as collaborative, consortia and other agreements that support upstream and downstream dependencies)
• Practical experience in reviewing legal documents and providing commercial advice for effective application and variations necessary to support program solutions.
• You will have strong government procurement experience, including tender documentation, commercial and contracting models, negotiation and supplier management.
• You will be comfortable working with senior stakeholders across technical, commercial and program teams.

About NSW Telco Authority

NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders. We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters. NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services. We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe. NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.

We're proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority.

Closing Date: Thursday 12 November 2026 @ 11:59PM

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Desired Skills and Experience

Commercial Management, Strategic Procurement, Government Procurement, ICT & Telecommunications Procurement, Complex Sourcing, Tender Development, Contract Management, Supplier & Vendor Management, Commercial Strategy, Contract Negotiation, Commercial Risk, Procurement Governance, Evaluation Frameworks, Business Case Development, Stakeholder Engagement, Executive Advisory, Multi-Vendor Environments, Critical Communications, Public Safety Communications, Broadband Programs, Telecommunications Infrastructure, Complex Commercial Agreements, Consortium Contracting, Program Governance, NSW Government Procurement, Commonwealth Procurement Rules, Infrastructure Programs, Commercial Leadership, Large-Scale Programs ($700M+).