Public Programs Operations Lead

Familyandkids; Melbourne; Hybrid; AUD 73,000 - 90,000; Full time

Benefits offered by this job

12% superannuation

Job summary

Museums Victoria in Melbourne is seeking an Operations Coordinator, Public Programs and Education to oversee day-to-day operations of the department and ensure delivery of education programs, events and audience experiences.

You will lead workforce coordination for the Learning Facilitator team, including rostering, training and performance management, and work closely with producers, managers and frontline staff to resource and plan high-quality programs across multiple venues.

Qualifications

• Experience leading a public-facing team with coaching and performance management.
• Experience coordinating program or event operations including rostering and scheduling.
• Strong admin skills with Microsoft 365, Excel and Outlook; familiarity with workforce management systems.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Commitment to inclusive, safe workplace culture.

Responsibilities

• Coordinate staffing and rostering of Learning Facilitators for programs and events.
• Lead frontline team through coaching, mentoring and performance management.
• Analyse workforce needs to maintain appropriate staffing levels.
• Coordinate staff inductions, training and capability development.
• Support planning, development and delivery of public programs and events.
• Maintain operational records and generate reports for planning and improvement.
• Assist managers with recruitment, onboarding and leave coordination.
• Provide admin support including procurement and payments.
• Foster relationships across Melbourne Museum, Scienceworks and Immigration Museum.
• Demonstrate strong communication with stakeholders at all levels.

Skills

Staff supervision

Coaching

Workforce planning

Rostering

Microsoft 365

Excel

Outlook

Stakeholder communication

Organisational skills

Tools

Microsoft 365

Excel

Outlook

TANDA

Job description

Museums Victoria in Melbourne is seeking an Operations Coordinator, Public Programs and Education to oversee day-to-day operations of the department and ensure delivery of education programs, events and audience experiences.

You will lead workforce coordination for the Learning Facilitator team, including rostering, training and performance management, and work closely with producers, managers and frontline staff to resource and plan high-quality programs across multiple venues.