Museum Visitor Experience Lead

The University of Melbourne; Melbourne; Ibrido; AUD 101.000 - 109.000; Tempo pieno

Vantaggi offerti da questo lavoro

17% superannuation

Salary packaging

Health and wellbeing programs

Professional development opportunities

LinkedIn Learning access

Descrizione del lavoro

The University of Melbourne is seeking a Visitor Experience Lead to shape welcoming visitor journeys across its museums and galleries. You will lead front-of-house teams across multiple venues, ensuring safe, accessible and engaging experiences for students, staff and the public.

You will recruit, train and mentor staff, coordinate day-to-day operations across sites, and collaborate with curatorial and programs teams to improve visitor engagement and safety standards.

Competenze

• Hold a relevant degree or equivalent experience in arts, cultural management or visitor services.
• Bring experience coordinating visitor operations in multi-venue or high-volume public environments.
• Demonstrate success supervising large casual teams, setting expectations and supporting performance.
• Design and facilitate engaging training, induction and development activities for staff or volunteers.
• Apply knowledge of risk, OH&S, accessibility and visitor experience in public venues.
• Use operational data and incident insights to improve workflows and audience experiences.

Mansioni

• Lead, mentor and supervise casual Visitor Experience teams to maintain clear expectations, accountability and wellbeing.
• Plan and deliver recruitment, induction and training programmes aligned with standards.
• Coordinate day-to-day visitor operations across sites, resolving issues promptly.
• Implement visitor experience policies, reporting and feedback systems for continuous improvement.
• Contribute audience-focused insights to exhibition and programme planning.

Conoscenze

Visitor operations coordination

Team supervision

Staff training design

Risk and safety knowledge

Formazione

Degree in arts, cultural management or related

Descrizione del lavoro

The University of Melbourne is seeking a Visitor Experience Lead to shape welcoming visitor journeys across its museums and galleries. You will lead front-of-house teams across multiple venues, ensuring safe, accessible and engaging experiences for students, staff and the public.

You will recruit, train and mentor staff, coordinate day-to-day operations across sites, and collaborate with curatorial and programs teams to improve visitor engagement and safety standards.